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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 2023 I purchased a motorcycle from harley ********* not even 2 weeks after I bought the bike they had to do 2400 in repairs for a full engine tear down, then it sat in my garage after me getting the bike back a month later. Tried to ride it this season and the transmission started slipping, I have put a total of 274 miles on the bike and it's had 2 major issues already tried to get them to fix it or do something about it and they told me the only way they can is for me to put ***** dollars down on a new bike. Sold me a lemon and wont fix the bike or get me a different one
Business response
08/03/2024
*******
This is a status report regarding your *************** currently in our shop.
1. Special ordered parts have arrived
2. The bike is currently under repair with our technician
3. Current schedule calls for the bike to be completed this coming week, hopefully the early part.
Our team will be in touch as soon as we completed both the repair and the test drive/quality control process
Should you need to contact me, my mobile is **************.
Thank you *******.
Nic *******
General Mgr.
Renegade Harley-Davidson
Customer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************************Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been calling for over 3 months waiting to be credited back for the cancellation of gap insurance and an extended warranty purchased with renegade Harley Davidson. The cancellation was requested on 9/8/23. The paper work for the cancellation was submitted 9/12/23 to renegade. It is now 12/11/23 and I still have not been credited for the cancellation. I have stopped in and spoke with finance in person and called for multiple months nowBusiness response
12/14/2023
12/13/2023
*********************
9416 ****************
***********, ** 65742
****, thank you for taking the time to visit this afternoon by phone. This is to confirm what we visited about regarding your refunds for your cancelled **************** Plan (ESP) and *** Protection. The *** cancellation refund check was prepared and processed toward your lienholder,Eaglemark ************ on 11/29/2023. The refund from ********************* Corp was received by our company today on 12/13/2023 and a check was immediately cut and processed toward your lienholder today. Both of these refunds are now fully processed.
As we discussed, dont hesitate to reach out for future assistance. Were happy to assist in any way possible.
Best,
Nic *******
General Manager
Renegade Harley-DavidsonCustomer response
12/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a newer bike they are charging a $800 reconditioning fee but they are not fixing the problems with the bikes we had to take ours back in to have the brakes replaced now the water pump is bad the tires are bad the clutch needs to be adjusted and the exhaust someone cut the baffles out of it we only had the bike for about a monthBusiness response
05/19/2023
May 19, 2023
************,
I am sorry for your experience with our service team. I appreciate your patience with getting everything up to your expectations and apologize for the extra visits.
Going forward, you still have the coverage in place from your extended service plan and Nic Lowthers offer to cover the cost of installation and one tire once you and your bike are ready for new tires.
We really appreciate your business and look forward to taking care of you and your bike in the future. Should you ever need anything, my contact information is below.
Chad ********
VP Harley-Davidson Operations
205 ******************** + *******, ** 68528
3980 *********************** + ***********, ** 65807
2719 ********************* + *****************, ** 68801
dir ************Customer response
05/20/2023
Complaint: 20031381
I am rejecting this response because:
I still believe the tires should have been replaced I was told I had **** to **** miles left but for $18000 they should have been replaced this is my belief
Sincerely,
*******************Business response
05/24/2023
05-24-23
************
Thank you for returning to Renegade yesterday. I hope the new tires are to your satisfaction. You being happy is very important to us.
Should you need anything down the road, you can always reach out to me on my direct line at ************.
Have fun riding this summer and please be safe.
*************************
Renegade Harley-DavidsonCustomer response
05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.