Business ProfileforRumble Pest Solution

For the past 4-5 years, I have used Rumble every 3-4 months as a quarterly pest control service. I was last serviced on May 8th. 2024. That night, I noticed very small insects running all over my kitchen counter. I emailed Rumble right then, and they answered the next day. I asked them what the bugs were and I was told "springtails.". I was also told that due to EPA regulations, they could not treat my property again for 10 days. I was also told that spraying vinegar would help. I wasn't happy but I made an appointment for ten days from May 8th. Meanwhile, these bugs are increasing in number, and grow to a full on infestation. I emailed Rumble a few more times during the 10 days in an attempt to explain how disastrous the bug issue is becoming. They say nice words and that a tech will be at my home on Saturday to assess the issue. (Keep in mind that the adults of these insects are difficult to see, and the young ones are almost impossible to locate. There are literally hundreds of thousands or millions in my home right now. Today, Saturday, May 18, I got a text that the technician was coming, and would be here around 10:30. So I wait. I see the Rumble truck pull into my driveway. No one gets out. I figured the guy was doing paperwork or whatever, so I do a few other things around my house, and then my phone rings. It's the Rumble office saying the tech is at my home and is there anyone to let him in? I say yes, I. Home and I go open my front door.i waited another 20 minutes or so. No doorbell. No knock. So I go check and the truck is gone! I called the Rumble office and I tell the lady who picks up the phone what happened. She says she will call the tech and have him come back. I'm on hold for 5 minutes. She gets back on and says that the tech said no one answered the door. I told her that the office called and I opened the door. She said can't come back today, but she rescheduled me for Wednesday, May 22nd.I said that was unacceptable.