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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Date of transaction: 2/25/2022 Amount Paid: $380 What was expected: Vapor Barrier of 6MM plastic. Was told on phone prior to making agreement to move forward with installation the price included 6MM plastic taped at the seams overlapping plastic and secured to the perimeter wall to create the vapor barrier. What was installed: Plastic seams taped with duct taped, plastic was overlapped on the ground. Plastic was not secured to the perimeter wall or the supports. Seams on ground were not fully taped in places Inquired with Business owner: To resolve the problem we would have to pay an additional $380. Owner said the person who answers their phones and sets up appointments doesn't know what they are talking about and never should have told us we would get a full vapor barrier for $400 (company did honor a 5% military discount so total was $380 paid). An additional roll of plastic would be needed to complete the job as initially agreed to on phone plus they would have to pay their employees to redo the work which is why it would cost $380 again. Account # ****Business response
03/14/2022
*******,
Thank you for taking your time to share your experience. We greatly apologize. Per the invoice and service set-up we installed a Non-Encapsulation 6mill which includes seems taped and overlapped a minimum of 6in throughout the crawlspace expect for the outer perimeter. If the outer perimeter is wished to be taped off to the foundation, that is an Encapsulation for future reference. Again, thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.