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ComplaintsforPampered Paws Pet Resort & Salon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a 20-day package for my 2 dogs for daycare services here in July 2022. I was told I had 6 months to use the package. My dogs did not adjust well to moving to Missouri and they went back to Minnesota with their other parent, therefore will not be able to use the daycare package I bought. I contacted the owner and explained the situation in August 2022, asking if I could just pay full price for the 1 day they attended and refunded the remainder. The owner informed me there are no refunds on packages and "sorry". When asked if there is a no refund policy posted or on receipt, she stated she didn't think so. I would like to be refunded $290.Business response
09/16/2022
She didn't get rid of the dogs. We saw pictures of the dogs on ******** with her. She just decided not to use the rest of the package she purchased. We do have a no refund policy on the packages. She is still welcome to use the 20 day package within six months.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.