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Find a Location

Frog Family Reptile And Amphibians has 1 locations, listed below.

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    Business ProfileforFrog Family Reptile And Amphibians

    Pet Store

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3433 S Campbell Ave Unit V, Springfield, MO 65807-5101
    BBB File Opened:
    7/7/2023
    Business Started:
    12/17/2023
    Business Started Locally:
    12/17/2023
    Business Incorporated:
    12/17/2023
    Type of Entity:
    Limited Liability Company (LLC)

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2023

    I own a small business that has vended alongside Frog Family Reptile and Amphibians for several years out of St Louis when they come to town for the reptile show. There was an April 1st and 2nd two day show in St Louis that we vended together where they wanted 16 of my Epipedobates anthonyi tadpoles for $25 a piece to resell in their store. At the end of the show the owner, ******** came to my table to say that they hadn't made much at this show and wouldn't be able to pay for the full amount but still wanted the tadpoles. He went on to tell me that he only had $120 for that day but could send me that additional $280 very quickly. We discussed options for payment. He wanted me to download zelle. I said I wasn't going to download another payment service for him and it would have to be PayPal, Venmo, or Cashapp because wlthe next show we would vend together would be several months away and he agreed. Over the next several weeks I tried continually to message ******** on Facebook messenger (my only form of communication with him that had always been successful before) to no avail for 5 weeks. I finally had to Google their store number to get ahold them that way. His partner answered by saying "Hey, I know we want more tadpoles from you guys." Which I answered with, "OK, but you guys still owe us $280" to which she replied with "do we? I'll leave a note on his desk for him to call you." 48 hours later I receive a nasty text message from saying that he'll "see us soon at a show with a new line of terrariums" (we have a terrarium based business) I then made a Facebook status to alert the community to his behavior. At this point FOUR other local vendors have come forward to say HE STILL OWES THEM HUNDREDS OF DOLLARS. After all of this Frog Family finally pays me on Paypal and all I wanted to do was forget about their existence.CUT TO JUNE 10. They disputed the money they sent, won the case, and have my money.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sara B

    1 star

    07/10/2024

    I went in to their store on Sat. Was told the snake I wanted was $199. Came back 2 days later and magically it was $700. I complained so he tried to show me a different snake that was $179. Talk about a bait and switch. This business is terrible. Said he'd give me 30% on what I bought. Nope. Said he'd give me a couple free plants since everything was so expensive, paid full price for sick plants. Already threw one away. Clearly a backyard breeder who found some money to open a business.

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