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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did not received the credit that ***** said I would get in the amount of $119.50. I paid for sewer service on 07/12/2022 and then the 2nd one came out on 07/22/2022 He would not leave unless I paid him again in the amount of 119.50. I had already paid 119.50 on 07/12/2022. I paid them twice for the same service. I contacted the business and spoke with ***** and he stated the he would give me a credit on the next clean out in the amount of $119.50. The first time I called back someone informed me that the work was not guaranteed, but I have documentation states that the workmanship is warranted for thirty days, unless otherwise specified. I would like my $119.50 refunded back to me.
Business response
03/08/2023
******* ********** I would like to be able to assist you in getting your credit which is what ***** offered you.
However, a credit on subsequent work is all I can offer, I am not able to give a refund.
If you call in and schedule work to be done, we can apply the 119.50 to the work you schedule.
As you can see from the attached Invoices ***** dated 6/28/21 States No Warranty on Drain clearings
Invoice ***** we changed service software, and the Drain disclosure was left off which is why ***** agreed to give the credit on Future services.
Invoice ***** the drain Disclosure appears again ***Reeds Plumbing does not offer any type of warranty on drain cleanings*** the hourly price had gone up to 110 an hour from the 105 hr you were originally charged on invoice **** when we were dispatched to come back out on invoice **** we credited your account the 5.50 difference, so you were only charged the original amount quoted to you.
Again, I would be happy to give you a credit on future services of $119.50, but you will have to call and schedule those services.
Our number to schedule services is ************* you can let the dispatcher know that the Office Manager ****** **** stated she added a credit memo to your account and noted your account to apply a 119.50 credit to any future services ordered by you.
We appriciate your business and I hope to hear that you have scheduled services with us so we can get that credit applied.
Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In October of 2021 I had both outside spigots on my house replaced. Since that was right before winter, they have hardly been used. Today I went to use one and it’s leaking terribly. I called Reed’s Plumbing assuming they would stand by their products and workmanship. Instead they tried to charge me again to fix what they didn’t do right the first time They said they have a 30-day replacement policy, which is absolutely ridiculous. My previous spigots lasted 20 years. Their policy is ridiculous. I either want both spigots replaced, free of charge, or a full refund.Business response
04/25/2022
Good morning! I am reaching out in response to a letter I received in the mail for complaint id ******** from ***** ***** at **** ** ********* ************ **. I spoke with our general manager and he advised that we are happy to come take a look at the leaking spigot. If it is determined that it froze and busted, which is outside of our control, then there would be a cost to replace the leaking spigot. If it is not frozen and busted then we will fix the issue at no charge. Please let me know if the customer is okay with this resolution and we can reach out to them and schedule a day that will work for them.
Thank you,
****** *****
Office Manager
Reeds Plumbing
*** * ********** ************ ** ***** ************
Customer response
04/25/2022
Complaint: ********
I am rejecting this response because:
I was informed by the Reed’s Plumbing receptionist that the spigot wouldn’t be covered because it had been over 30 days.
Because of this response I have had the spigot replaced from an honorable plumbing company. It cost $225.00 to replace.
If Reed’s wants to be honorable and send me a check for $225.00, I will consider the matter closed.
Sincerely,
***** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.