Customer ReviewsforPro-Claim Restoration
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Carleen C
5 stars04/12/2024
*********************** and his crew were amazing to ** in ***************************** They were very professional from the quote to finish in under 3 weeks. They cleaned up everything and left us with a beautiful roof. Very proud of their work.Review from Erica B
1 star09/25/2023
Proclaim Restoration is a predatory company that preys on people, particularly elderly people, in areas not local to the company. They appear to travel to areas affected by severe weather claiming to be local. They were recently are in ************** going door-to-door stating they were local with an office in Columbia. After asking a few times for the address of their **************** they provided an address for a duplex in a residential neighborhood. They finally confessed stating This is our house. We call it the office. Our business is door to door.The company doesnt even provide a legitimate bid. They take the full amount of money offered by the insurance company.Both consumers and insurers should beware!Review from Kipper G
5 stars08/09/2023
This company worked with me financially. They got my roof done in one day. They were kind and compassionate. **** was ************ and I cant tell you how happy we were to use this company.Review from Karla J
1 star05/30/2023
Predatory behavior! Came to my door and it has a No Solicitation sign on storm door, had to answer it because my front door was open for warm weather. I asked why he knocked when I had a No Solicitation sign posted and he said he was a helper I said no he works for a company selling a door to door product. He did not have a required city Solicitation badge on him and refused to leave, I threatened to call the police and he still would no leave! Later they drove into my driveway so I got photos of the company name and told his boss he refused to leave even after I threatened to call the police! Even the boss didnt know they are required to carry city solicitation badges here.Review from J. L.
1 star05/27/2023
Roof is the wrong color ??. I cried for a week. They are I unwilling to correct and are now harassing and threatening for final payment. My husband's signature may be on the document but that is not the color that was picked out. When discuss having color that was closest to original color as possible how did "we" end up with a completely different color?I cried for a week. I still hate looking at my house and now am in the anger stages of grief. Never do business with this company. They are storm chasers and scam artist.Pro-Claim Restoration Response
06/02/2023
We respectfully submit that when Mrs. ********* stated “we” wanted a color closest to what we had. She must have meant “I”, because her husband picked the color from our sample book and that’s what we put on the roof. And is happy with our work, and has subsequently asked us today to do the gutters. As for the label “Storm Chasing”, we have successfully roofed over 500 homes in Christian county in the last 2 years. We’re as local as it gets. We are still interested in resolving in any way we can, our goal is 100% customer satisfaction.Customer Response
06/02/2023
I believe you are confused. We no longer want you to do our gutters and are waiting for that amount back from you. My husband trusted the sales man to help him pick out a color that was closest to what we had originally on the roof and we definitely did not get that. The "we" I am quoting is what ****** said. " We landed on this color." Im sure you feel that nothing was done wrong on your part. It is completely our fault...my fault I opened the door when your salesman rang my bell. My fault I let you inspect our roof. Our fault we trusted you. Yes I am unsatisfied. And yes, my husband cares less about the color because we are unwilling to pay another $9,000 to redo it. Good job. You made a buck by knocking on my door after a heavy hail storm came through my area. And good job. You are not legally obligated to fix the color. But I retrospect, there was a lot that was pretty fishy. Thank you for the learning experience. You are professionals...I'll give you that.Customer Response
06/02/2023
Also, I'm not sure how you could think my husband is "happy" with the job. Just because he is unwilling to pay you more money to redo it???? That is satisfied? And no he did NOT state for you to go ahead with the gutters. I'm not sure where you pulled that out of but it sure stinks! We are awaiting the reimbursement for the gutters we are no longer going to allow you to do. I'm quite concerned about your company's response as there seems to be some inaccurate statements and confusion on your part.Review from Kevin M
5 stars05/25/2023
We worked with Proclaim Restoration throughout the entire insurance process and they helped get our insurance company to pay for our roof. The roof was finished in one day and looks great. I would go with proclaim restoration again for any future roofing needs.Review from Timothy R
5 stars03/05/2023
A representative from Proclaim Restoration knocked on our door to discuss the possible replacement of our roof. After an inspection of the roof, we placed a phone call to our insurance company and our Proclaim Restoration representative, *****, did the rest. After our insurance company inspected the roof, and within a few days, we had our check sent to us. I called ***** from Proclaim Restoration, and he came out to help us review the claim paperwork, select our singles, and set up a date for the maintenance to begin. In less than a week we had our supplies dropped off in our driveway and the very next day, just before 8 AM, the roofers were there to begin work. The roofers tarped the lawn and began removing the old singles. Two pieces of roof were replaced due to damage and the replacement of our roof was completed a little after 1:30 PM. The clean up of the old shingles, wrap, and nails was completed by 2:30 PM. ***** and I did a walk around the property to inspect the work. I was asked if the work and the clean up was up to MY standards. Items that had to be moved was placed back to the original spot. Our sidewalk lighting was returned to original areas and our potted plants were taken care of. Our porch and back deck were blown clean and everything looked perfect. This was a crew of six workers and I cannot over emphasize how impressed I am with the quality of their work and the time it took for these professionals to complete our roof. The clean-up process was neat and professional and I have not located a nail in our yard yet! I highly recommend those seeking restoration in their property to call Proclaim Restoration. As stressful it is for a homeowner to research, file a claim, and wait for the work to be done, Proclaim Restoration will take care of it all. I would use this company again and I will be telling my friends about the experience we had with Reclaim Restoration. Thank you ***** and your crew for taking care of us!Review from Benjamin E
1 star02/24/2023
They came out and fixed my roof after some hail damage and repaired my gutters while they were out. The roof is holding up just fine however the gutters are not so lucky. They are leaking at all the joints and I still have a low spot there they rehung them. As far as the roof repair went it was dismal. The workers were unprofessional by tearing up the yard and dancing with our ******** flag. After words i got ** in my attic and found tons of trash and several beer cans left from where they had removed our vents and used the hole in the roof as a trash can. I have called them five times with no response. I would not recommend Proclaim Restriction for any work due to the lack of support after they have your money. I will change my review if the problem is corrected.
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
4510 S Drury Ct
Springfield, MO 65810-1252
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
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TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 7:00 PM |
SuSunday | 12:00 PM - 6:00 PM |
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