![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPalm Beach Tan
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This is the email I have sent 2x since Weds May 03, 2023.( The store location of this business is ******************************************************************************************************).( The store location of this business is ******************************************************************************************************).Good morning *****,Just reaching out after talking with ****** about the the situation with my account. I left for ******* on 05 Sept 2022. A few days before, I came into the Battlefield location and asked the employee at the desk to cancel my membership completely and close it out. I left and a week or so later my wife emailed me and said we we're still being charged at $35.00 for Sept 2022. I told her just wait and see if this happens again for Oct 2022. I spoke with her in mid October and she said it happened again. My wife also said she called the location and asked about this and was told by an employee that I (*****) would have to come into the store in person. I just got back to the states on Sat 29 Apr 2023. So as it stands now I have been charged $315.00 for a service that I have not used since Sept 2022 when I cancelled my membership in person. I understand mistakes can happen and we are all human so I see two ways we can resolve this very simply. My wife and I are traveling to ***** in late May and would both like to have some good color for the trip. So what if we both had the top package your salon offers for say 35 days and we call it even. Or if that somehow cannot be done then cash is always accepted as well. I like your salon ,the staff is great and your business is always clean. I do not want this to be a issue for either of us. Sorry for the long email.This is the email I have sent 2x since Wed May 03, 2023.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.