ComplaintsforAmerican Settlement Services
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
My husband and I went to this time share exit program and they said we had two contacts with Worldmark even though I argued we had only one. They said they checked and said we had two, so we had to sign two contacts to proceed, One for $8545 and one for $4645. This was Saturday 4/15/24. We canceled within 3 business days on Monday. They charged a 15% processing fee to reverse the charges on our credit card. They provided no service. I believe this is in excess of any state law. Also I did contacted our timeshare and we only had one like I told them several times. I contacted American and all they did was try to harass us into keeping the contact over several calls.Business response
06/20/2024
This client received a refund on Aprill 22, 2024 months before the complaint for a refund was filed.Initial Complaint
03/28/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Jan. 20 2022, we signed a contract with American Settlements(AS). They stated that 99% of the time we can get clients out of their timeshare contracts. I asked what about the other 1% and I was told we refund their money. We paid over $8000 and here it is a year later and still getting calls from timeshare. AS said they would issue a cease and desist. I have talked to them several times and get the same response. We are working on it. We have to give them 45 days to respond (Jan. 2023) if they don't respond we will contact the AG and the AG will file charges and take the timeshare to court. As of today no contact from AS and still getting calls from timeshare. I think we are in that 1%.Business response
03/29/2023
For the type of process this client has it takes us an average of 18 months to complete. This client is aware of that fact and has been in communication with his case worker. He has expressed no displeasure to her yet choose to make a frivolous complaint on the BBB website. Client is correct IF we are unable to terminate his timeshare he will be issued a refund however we are still working this file and have not even crossed our average timeframe for completion. Our process is a lengthy one yet it is very effective. If this client has concerns he wished to discuss he needs to reach out to us directly or communicate them while on the phone with his case worker.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.