ComplaintsforByrider

• Initial Complaint

  03/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They repoed her Jeep and she paid it off. When we went to get it, it is not working right now. They said they drove it around the lot and there was nothing wrong but it is not working right. That was her only way to work and if she keeps doing this and can't get a ride, she could lose her job. They charged her $350 to pay it off plus the tow. They won't tell us who towed it.

  

  Business response

  03/21/2023

  Ms. ****'s vehicle was repossessed on 2/17/2023.  At this time her account was 131 days delinquent.  Prior to this date her vehicle hadn't been in our Service Department since 1/6/2020.  When the vehicle arrived, there was a screwdriver in the passenger seat and it appeared that this is how the vehicle was being started for some time.  When Ms. **** came to redeem her vehicle the screwdriver wouldn't start the car.  On 2/23/23 a friend of Ms. **** asked that we push it out to our lot and he attempted to install a new starter.  This was the last we heard on Ms. ****'s vehicle and it was off our lot that same day.  We have attempted to contact Ms. **** without success.  Ms. ****'s account is now paid off, but if we can assist her in any way with her mechanical concerns, she can contact Clay in our Service Department.  Our shop doesn't mark up the cost of a part and has a low $55/hour labor rate for customer pay items.  

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used 2013 Chevrolet Cruze in June of 2021 from the ***********, ******** location. A week after buying the car, the check engine light came on and I had to take the car in to be serviced. It was fixed without me having to pay anything out of pocket. I get my car back, and another issue arises a week later where I have to take my car in again. Still covered by them, they fixed it and sent me on my way. 3 months later, my car starts to overheat. I take it in, this time it was something not covered under warranty and I have to pay $200 out of pocket to get it fixed. I get my car back, and another 3 months go by, and another issue happens. I take my car back in, and they "fix it", only for me to have to bring it in a month later for something new. This has been an ongoing thing and hasn't stopped. All the while I'm being told this is a machine and this happens. My car overheated yesterday, on the weekend, with my 16 year old daughter driving it. Where she had to get an Uber to get home. My car is still sitting on the side of the road waiting for Monday. They will not let me return the car. They tell me I can, but then they will auction it off, and whatever is remaining, I will be responsible and they will garnish my wages. I replied how that wasn't fair, someone could buy this POS for $50, and I would be stuck still owning over $11k. Mind you, ***** blue book only values the car at $5600.This company is criminal. They sell cars knowing they don't run properly, and won't even let you take your losses and give the car back. I am not, and never have been, asking for my money back. I just don't want this **** car, and no longer want to pay for it. Nor do I think I have to. But I'm being bullied into staying in this contract. I am a single mother who makes $15 an hour. And my car breaking down on me constantly is causing me to miss work, and lose pay, yet they still DEMAND money from me. This company is far from professional.

  

  Business response

  11/28/2022

  ********************* did purchase her vehicle in July of 2021.  Since then, her vehicle has been in the shop for mechanical repairs.  Several visits were for non mechanical repairs like 2 visits for tires that needed replaced and 1 for a windshield that needed replaced along with several free oil change visits.  Since purchase, the vehicle has been driven over 25k miles.  Any mechanical issue ******************** has had has been addressed urgently and professionally.  No one can predict when a vehicle will have a mechanical problem.  We didn't build the vehicle but we do stand behind it with our 4 year ***** mile service agreement.  We have always been more than fair with *********************.  $1200 in repairs were covered by us with policy dollars even though her service agreement didn't cover it and we were not contractually obligated to do it.  This was done in the spirit of excellent customer service.  Maintenance is part of owning a vehicle.  Any repairs ********************* paid for out of pocket were done at $0 markup on parts and a very low $55/hr labor rate.  ******** standard for labor in over $100/hour and parts are typically marked up over 100% of the cost.  This saved her a significant amount of money vs being repaired elsewhere if she was not our customer.  ********************* picked her vehicle up about 2 weeks ago and has had no further issues to our knowledge.  We will continue to be more than fair if further mechanical issues arise.  We will always honor our contractual obligations and more.  We expect ********************* to do the same.

  Customer response

  11/28/2022

  Complaint: 18401248
  
  I am rejecting this response because:
  
  I feel this isn't completely accurate. While, yes, some things were covered under warranty, the issue is that it has been in the shop that many times. And I am not talking about the tires or window ((which was not on my car. You didn't fix a windshield on my car, as I've never had an issue with the windshield.)) Or the oil changes. I'm referring to the 2 times it was in the shop the first few weeks I bought it. One of the issues was a recalled item that I was told the first time couldn't be changed until it broke... but it did break. That was the 2nd time it was brought it. And the 2 times it overheated last winter. And the 3 times I've had it in since March of this year until this most recent time. 

   

  I bought a car from Carhop in 2017. It was a 2006. And it had one issue the time I had it until I signed it over to my ex husband. Who is still driving it, without any issues. It's been 5 years and that car is still running strong. And has way more miles on it. I've had this car for 1 1/2 years... it's been in the shop for mechanical reasons at least 5 times. Not including the tires or oil changes. 

   

  I've realized that I'm basically screwed on getting out of this criminal contract, so I'm just accepting the loss that I'm stuck with this POS car until I pay it off and can scrap it. I just want the complaints on file so people understand the type of business this is. 

   

  This doesn't even include the fact that when you call and speak to anyone and they disagree, they are rude as h*** So... the customer service ***** just as much as the cars they sell do. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from this dealer last year in July. There was an issue with the check engine light coming on when we test drove it. The assured us that they would fix it. There were also oil leaks that occurred frequently causing me to go into their dealership at least once a month. I have asked them to put me into another car and they are not willing to do that.  Now the car needs a new transmission.  The car is unsafe.

  

  Business response

  09/09/2022

  *** ******* did purchase her vehicle in July of 2021.  Since purchase the vehicle has been in our service department 6 times.  4 of these visits were for oil changes only.  *** ******* purchased our 48 month 48000 mile Service Agreement at the time of purchase.  Her other visits were mostly covered by this agreement.  In over a year of ownership *** ******* has only had to pay $69 out of pocket and $50 of this was for a deductible.  Byrider has helped *** ******* by paying nearly $400 for non covered items over the last year.  These dollars were spent in the spirit of good will and was not contractually obligated to be done.  *** ******* vehicle is currently driving and does need a transmission that has been sitting in our shop for over a week.  We have tried to reach *** ******* from our shop but she has not returned our calls.  Vehicles all have mechanical issues at some point.  We can't control when something happens but we work very hard to resolve issues if they arise.  It isn't realistic to swap cars for a fixable issue covered by the service agreement.  Please ask *** ******* to contact our shop so we can resolve her concerns.  

• Initial Complaint

  07/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a 2014 Kia Soul to help my son, who is a full-time college student. The car was doing good until it threw the belt. My son looked at it and stated that it appeared the a/c compressor was missing bolts. I contacted Byrider and took the car to a local dealer. The dealer stated it needed an engine due to several bolts being broken off in the motor. Byrider fixed it by mounting a bracket to the a/c pump and oil pan. We offered, at the time, to help pay for the replacement motor and were told, "that would not happen". The a/c pump went out several weeks ago, Byrider stated they changed it out originally and would replace this one. They stated they also changed the oil. After getting the car back within the last week, it has not moved. Today I went to drive it and saw a large amount of oil in my drive. My son looked and could see several oil leaks from the motor. He checked the oil and found it had an excessive amount of oil in the motor. I tried to contact ******* ******, the owner, only to have the GM contact me. He said they have video evidence of the oil change, and that if the motor was damaged, my son was to blame because he "wants a new engine". My son has not worked on that car, nor did he put extra oil in the motor. The GM has slandered my son. We offered to help pay for the motor in the first place but were ignored. We will not offer to pay for the motor replacement ever again. They are shifting the blame and refusing to allow me to contact or speak to the owner.

  

  Business response

  07/27/2022

  To Whom It May Concern.

   

  Ms. ***** did purchase her Kia Soul on 2/25/2022.  1 week after purchase a belt did come off and was repaired at a facility local to them at no cost to them.  This was not a warranty covered repair.  2 months after purchase the A/C compressor that was installed new before purchase failed.  O'reilly provided a replacement for free and this was installed at no cost to the customer.  Out of an abundance of fairness to the customer we covered a $600 tow on this repair.  Their warranty only covers $100 in towing per occurence.  After the most recent oil change on July 13th the customers son called with the complaints stated in this communication.  As stated we have video of our tech filling the oil with a 5qt bucket.  The bucket will not hold more than 5 qts.  We advised the customer they could take it to a local shop to have looked at which they did.  The shop contacted us and told us and the customer that the oil level was perfect and that any oil he saw on the ground was from residual the oil change got on some parts that dripped down.  No leaks.  They also advised as we believe that the motor is operating perfectly.  No warranty repairs items that are not broken.  Ms. *****'s vehicle is operating as it should and this was confirmed by an outside shop to Ms. ***** and her son.  There are no repairs needed at this time and the motor will not be replaced unless there is a mechanical failure.  Please have them reach out to our staff in Joplin if we can be of any assistance. 

• Initial Complaint

  02/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This complaint is regarding the JD Byrider located in **************. I purchased a 2012 Kia ***** from this facility in April of 2021. When I went to register the vehicle three weeks later, I could not find the title in my packet. I only had a photocopy of the title, which I have uploaded, and an application for title. I assumed I must have lost it and called the Byrider location for help. They told me they would file for a new title and it would take about 3 months. I waited until September and called them again and was told they still hadn't received it and they were just waiting on the state. I waited and called back again in October. Nobody really seemed to know what I was talking about, but they said they would look into it. I received a voicemail from Byrider a few days later saying that my document was ready for pickup. I went by the office to pick up the papers which included a new check from them to cover the sales tax which was included in my loan. I wasn't able to go to the *** right away due to financial reasons, but when I went to register the vehicle in January the license office told me the papers that ********************** gave me when I picked them up were not what I needed. Again, it was just a photocopy of the title and an application for title, but no title. I thought maybe they had forgotten to give it to me when I picked it up in October so I went back to the office that day. I was told that the title had been rejected and they would have to contact the State to figure out why. I don't know why they waited until I went to their office to ask about it to contact the State and find out what was wrong and why it was rejected. I don't know why I was told it was ready in October, but when I went to pick up the papers there was no title, just a photocopy and the application and the check. I have asked them these questions multiple times and keep getting told the same answer "we can't rush the state" but I have now been waiting 9 months, and have gotten a ticket.

  

  Business response

  03/08/2022

  To whom it may concern,

   

    ******************* did purchase her *** in April of 2021.  At this time, she was given all her title work at closing.  This included her title application, odometer statement and the physical title that a copy was added to this communication by *****************.  In early May she picked up a check for sales tax to take with the paperwork given at closing to register her vehicle.  On 6/8/2021 ***************** notified our office that all of the paperwork and check had been lost.  Our title person touched base with ***************** and helped her apply for a duplicate title.  This application was denied by the state in mid August of 2021.  We are currently working with the state to rectify this issue for *****************.  This issue was in no way our fault.  Since the documents were lost we have done our best to help navigate ***************** through this process.  The state is very far behind on all title work and this delay has made this situation linger for too long.  Unfortunately, we have no control over the state but will continue to help ***************** solve her problem.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/27/2021, I purchased a 2010 Chevy Impala from this dealership at their Joplin location for about $22,000.  The check engine light came on but it came with a warranty so I did not think it was going to be a problem. I took it in and had it fixed but a week later it came back on. It has really bad rust and I was told by a different dealership that the car was only worth $3,000.. There are also problems with the transmission and suspension. On December 14, 2021, I tried taking it back to them but they pressured me into keeping it and said they would take 25% of my paycheck. My vehicle is currently in the shop.

  

  Business response

  01/12/2022

  Mr. **** purchased his vehicle in Nov of 2020 for $11695.  Since purchase Mr. **** had to bring his vehicle to the shop 2 times in over a year.  Once for a battery and in his most recent visit his vehicle had the transmission replaced.  Both of these repairs were covered under Mr. ****s 4 yr 48000 mile Service Agreement and cost him a $50 deductible each visit.  It is unfortunately common for dealerships to try and harm customers by trying to convince customers to drop their vehicle off and create a repo for the customers so they can sell them another vehicle.  Mr. **** did state he wanted to return the vehicle on 1/7/2022 statiing personal financial reasons.  The vehicle is repaired and waiting for him to pick it up.  We are sorry Mr. **** is having a hard time, but are ready to work with Mr. **** to rectify his concerns and get his account back on track.  If Mr. **** could please contact ***** **** the GM of the Joplin location he is ready to help.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Okay, so I bought a car q little over a year ago. The sales pitch was fantastic but not even 14 days later, my radiator had a Crack in it, they fixed it but broke my A/C converter. They fixed it. I hit black ice and got into an accident back in February. They fixed it but gave it back with no working stereo. They told me they'd get me one. It never happened. When I needed an oil change 2 months ago they gave me back my car with my A/C broken yet again. In June I got into an accident that was ruled my fault. I sent them photos and called every week to see what they would do. After 2 months they told me it's your problem and never did a estimate on the repairs. I have my engine light on, their response to it was "We are not paying to fix it we will wait till dodge puts you on the recall so I'm currently driving around in a car that got hit, it has no horn, and a misfiring cylender. I have tried to get all this fixed but the only thing I get told is it's your problem and we are not helping you. I have the warranty which includes my engin but they still won't fix it? That's false advertising and by Ryder is a ****** ******* place to buy from don't go there. They will give you a car but make sure they don't have to fix **** or they will fix it but give it back to you with more problems.

  

  Business response

  01/04/2022

  Mr. ***** did buy his vehicle in September of 2020.  Since purchase Byrider has spent nearly $800 in uncovered repairs to help Mr. *****.  As stated by Mr. ***** during this time he has been in several accidents. The accident in June Mr. ***** had no insurance coverage due to non payment.  The insurance company declined the claim due to Mr. ***** not being able to provide any firm proof on the date the accident occured.  Our notes in his account from September of 2021 indicate that he refused to allow us to get an estimate for the repairs to be done at his cost.  We are sorry Mr. ***** is having problems with his vehicles.  Multiple accidents will hinder a vehicles performance.  We are ready to assist Mr. ***** in our shop to address his mechanical concerns.  Anything not caused by the accident that needs repaired and is covered under his Service Agreement will be free of charge.  Any other repairs needed that aren't covered will be at Mr. *****'s expense, but at our cost with zero parts mark up and only a $45/hour labor rate.  We were a bit surprised by this given that Mr ***** recently referred someone to our dealership to purchase a vehicle.  We have a referral check here for him.  We would be happy to discuss how we can help when he comes in to pick up this referral check.

  Customer response

  04/07/2022

  I got a misfire on my engine back in june-aug of 2021, when I brought it in I was told that my engine was being recalled for the misfire but my Vin number was not on the recal list. After 6-7 months with my car never going onto the recall list, I finally got them to fix it. I put my car into the shop on 3/14/22 8am. On 3/15 they called me saying it was only going to take a week and a half. My horn also doesn't work I put it in the shop to get fixed. On 3/21 I called to check on my car. They told me they hadn't even started working on it. (After having my car for 7 days they still hadn't started working on it. When it was omly suppose to be 10-11 days. But he would call me before the end of the day. (Never called back.) I call them back on 3/22 and talk to **** he gives me a reason for my horn being broke and said their was fluid leaking out of cylinder 6. I ask for a loaner cause the time frame they gave me is alot shorter than what it actually is. **** says he will have one in by the end on the day and he would get me into it, he'd let me know by the end of the day. (Never called back. Thats twice in a row.) I stop by in person on 3/23 for them to tell me **** is on vacation till Tuesday and they can't do anything to help me. I was told the head would be back on 3/24 but other than that there was nothing they could do for me. I ask about my horn and find out **** has been lieing to me. I get told they don't know what's wrong with my horn cause they can't start her up. Well why would **** tell me the reason for my horn being broke if they can't Even figure it when my engine is in pieces. I called back on 3/24 they hadn't received my head. I call back today 3/25 just to get told that they had to order a part before fixing the head. (So again why tell me your gonna get something when it doesn't happen.) (I'm so done with being lied to. If it's not gonna be done in the time frame that byryder set then they should accommodate me. I am still making payments on time!

  Finish the job; Contact by the business; A loner like I was told I was getting.

  

  Business response

  04/07/2022

  Mr ***** vehicle was in our shop as stated.  His vehicle required new heads on the engine.  These heads come from an outside machine shop that isn't owned by us.  The full $1800 cost of this repair was covered under Mr. *****'s warranty.  Even though the time it took was out of our control, we did waive Mr. *****'s $50 deductible.  Mr. ***** was notified and acknowledged in writing at the time of his purchase that we do not provide loaner cars. Mr ***** picked up his vehicle on 3/30/2022.  This matter is fully resolved.

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