Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a washer/dryer set from their ****** location and paid to have it delivered and installed. They hired a 3rd party to perform this service. When said company delivered the set, they said they were not able to install because there was an issue with the cold-water line. They did not go into detail, and my wife being the only one home was not sure of what to ask. When she asked them to at least connect the plug to the dryer, they said they were unable to do that either. We were able to get everything connected ourselves without a single issue with turning the water off. When we contacted customer service about what was done and not done, Happy's informed us that we need to contact the delivery service with the complaints. I informed them that we didn't pay that delivery service, and that we paid them, they still dodged responsibility saying it was out of their hands and that we need to get in touch with the delivery company.

  Business Response

  Date: 04/26/2024

  She agreed to keep the appliance and we have resolved the issue. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/2023 I purchased a Maytag washer and dryer from Happys appliances and by 3/29/23 the washer stopped working. I called Happys customer service department they told me full factory warranty in place and they scheduled *********************** to come and repair it. It took 2 weeks for Diamond to come and repair. The tech came on 4/13/23 and said he had to order a part and they would schedule time when the part came in. The part came in on 4/17/23 however it took them until 5/1/23 another 2 weeks a later ti put that part in. The tech from Diamond came and put the part in only to find that another part was required. The tech says its a pump we have that in stock well be back out this week. The end of the week came and I heard nothing from them. So I called Diamond they told me the tech indicated the part was in and the ticket is closed. No indication of the additional part that was needed. ******* told me I had to call and start a whole new ticket. So I called Happys. They scheduled yet another service call with Diamond. The tech arrived on 5/17/23 with the pump only to realize it was yet something else wrong with the washer. I called Happys back and told them I wanted a replacement for the washer and dryer the csr told me he was trying to contact the management but they were in ******** and that they hadnt called him back. Not sure what being in another state has to do in this day and age. So after only using the washer for 3 1/2 weeks and paying $1000 hard eared money for the washer and dryer I sit here without a working washer and no resolution to this. I realize all sales are final but I would expect the machine to work for more than a month which is why I asked for a replacement washer and matching dryer. I have had to spend time and money going to the laundromat week after week which is very frustrating. I would like resolution quickly. I have been more than patient. The tech from ******* told me Happys should have never sold me this washer.

  Customer Answer

  Date: 06/20/2023

  Happys has replaced the washer. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27/2020 I purchased a top loader whirlpool for $2,075 along with a 5 year warranty for $197. On 12/19/2020 my washer stopped mid cycle, full of water and will not power on. They sent the repair guy out to assess and the SCAM warranty they sold me will not cover the $300 part to repair it. I have almost 3 years left on the warranty.

  Business Response

  Date: 01/25/2023

  The consumer purchased an extended warranty to cover the possible malfunction of her appliance, and the matter was resolved in the form of a refund for the purchase price of $650.00 for the appliance in question. This is called a cash out by the warranty company, and it was approved on 1/5/2023, and a check was mailed to the consumer. This was a financed appliance, any additional fees above and beyond the $650.00 she paid for the appliance as well as the $197.00 for the extended coverage for a period of 5 years, is due to the balance not being settled within the 90 days the financer requires, at that point they will add interest, which resulted in the total paid for the appliance, by the consumer. I have spoken to Mrs *******, she is aware of the details and the process, and her case has been completed. If any additional information is required, please let me know. Thank you.
  

  
  

  --
  

  Thank you!

  
  

  Happys Customer Service

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dishwasher in July 2022. It did not work. I called Happys to return it. They refused stating it was their policy not to accept returned appliances after they have been hooked up. After going through the warranty process, I have found out that the dishwasher was originally purchased at Lowes in December. Happys sold me a defective dishwasher knowing it did not work. It is now late October, the dishwasher is still not fixed.

  Customer Answer

  Date: 10/28/2022

  I purchased the dishwasher from Happys appliance.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not upholding their warranty. I purchased a deep freeze in 2019 and a five year warranty. My understanding that they would self perform any service that needed to be done. The is an issue with the deep freeze. A service man came out under this warranty (Mid-America Service). He said there was a bad gasket on the door. The tech filed a claim with the warranty company. I called and found that the warranty company denied the claim. I did receive an email from from the warranty company stated that they are processing a check for $540, so they DID approve the claim. Mid America services said they were "buying me out of the warranty" and that's why they sent me the check. I still had a year left in the warranty.

  Business Response

  Date: 10/25/2022

  The customer purchased a 5 year warranty through us with a 3rd party company, **********.  After the manufacturer's 1 year warranty had expired, ********** began their coverage.  From what I could find out, the warranty company could not get the parts to complete the repair the issued a buy out check to the customer.  Since Happys is not a service company, we were not able to provide service to the customer.  We did however arrange for ********** to send out the service provider.

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refridgeator from this company at the end of march and the appliance went out on june 6th not even 90 days old, called and was told not there problem, the only choice they gave me was to buy an extended warranty. i have since contacted fridgeaire who sent a repair tech out who ordered parts, they called and told me they cannot get the parts and at this point I am still waiting on a replacement, has been 12 days that i have been without a refridgeator. no one wants to help resolve this problem needless to say i will never buy from this appliance store or will i ever buy another fridgeaire product again.

  Business Response

  Date: 06/20/2022

  Good afternoon, Mrs. ******* did call the store and since we do not service the pieces that go out of our store because all of our pieces leave our store with a one-year manufacturer warranty on them. The customer is notified of this manufacturer warranty and that we do not service the pieces while our salesmen are writing up their deal. When Mrs. ******* called in, it was stated that we could give her the warranty companies phone number if she had purchased an extended warranty on the product, which she did not, or we could give her the manufacturer's phone number to call and that if she had trouble scheduling an appointment that she could call us back and we could assist her. Mrs. ******* took the phone number and never called us back. We have no notes on this case since the customer went directly to the manufacturer and proceeding with the issue on her own. We can't control what the manufacturer does and does not do with their service providers nor with the parts that they order for our customers. The only thing we can do is follow up when parts are ordered to see if an ETA has been established. If the manufacturer could not order the parts and told Mrs. *******, they would be replacing her unit that is a replacement from them personally as we don't have any letter or email from them stating that we had to replace the unit ourselves.

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, April 14th, we went to Happy to purchase a dryer, mattress, and refrigerator. We spent a total of 1835.66. We asked for the items to be delivered on April 30 to our daughter's new residence in the area. I was there when they delivered the items. When the two men left they indicated they dryer was not getting hot that they thought the gas was not on. My daughter was not there, she came 5 min after they left. She showed me that the gas is on but the dryer was still not getting hot. She called Happy's and they indicated that service would call her to come check it out. The entire next week from May 2 through May no one reached out to fix the drying. We called them back May 6 asking about it and they said someone would call Monday. Again, now one called and we had to call Happy's again. Finally on Tuesday, May 10 they called to service the dryer but they could not come on a Saturday, they could not tell her when they would be there - told her they call day before. Well she works and trying to own a home on her own. So now for 11 days she has had a drying I purchased that does not work, no one reached out to even take care of this for a week, and why are they not immediately taking care of a new purchase. I called Happy Appliances on May 10th with my concerns. I spoke to ***** who sold us the items. He explained to me that we were LUCKY that they were even coming that fast to fix it because it could take several weeks. They were doing nothing to make this right. I asked ***** for a refund and to come get the dryer. He indicated he was not authorized to make that decision. He would have to get back to me. I called back in an hour and asked to speak with who was authorized. He gave me to *******. ******* indicated that they could swap us with another dryer. I indicated I specifically picked that dryer to match out washer and that they had to get it from up north for us. I was not swapping I wanted this one picked up and refund.

  Business Response

  Date: 06/02/2022

  Good afternoon, sorry for such a late response but I wanted to introduce myself. My name is *******, and I will be taking over the responsibility that Ms. ***** had previously had. ***** is no longer with our company, so I was still trying to get everything in order when I finally came across the email from you guys about the complaint and I do apologize for taking a while to respond back. Attached, you will see the notes that I have on Ms. **********'s purchase from Happys with time stamps on when the notes were put into the system. The original complaint is from the mother who is Mrs. ****** of the customer who is Ms. **********.  The service was ******* Factory service and earliest they could schedule Ms. ********** was May 19th, 2022, between 8am and 4pm, while I was on the phone with *******, they made sure to reassure me that they would contact the customer from now on. I was unsure about that, so I did call Ms. ********** to fill her in and she did not answer so I left her a voicemail explaining everything to her and told her she could willingly call back with any questions. Ms. **********'s Mother then called back and stated that she was unable to wait two weeks for the servicer and wanted a refund. I then told her about the option of swapping her unit, she agreed over the phone under the circumstances that it would be the same model and price to which we had one at our Detroit store location and was in the process of getting it shipped down here so we could give it to Ms. ********** as a swap. Ms. ********** and Mrs. ****** agreed, and we had her set up for delivery on Tuesday May 24th, 2022. Ms. ********** then called us on May 23, 2022, to tell us that she wanted to cancel the delivery because she had resolved the issue and turned her gas on to which her dryer that she originally purchased on April 14th, 2022, was working properly and we believed that the issue was resolved to the customer's satisfaction.