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Find a Location

GovPrep has 1 locations, listed below.

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    • GovPrep

      14289F Manchester Road, Suite 212 St. Louis, MO 63011

    Business ProfileforGovPrep

    Business Consultant

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14289F Manchester Road, Suite 212, St. Louis, MO 63011
    BBB File Opened:
    1/7/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/18/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I am writing a grievance against GovPrep due to the broken promises and misinformation that was given: 1.) Overselling the companys scope/capability 2.) The ability receive assistance with contracts acquisition or procurement. 3.) The direction from ********, GovPreps owner.I received an intake from two of the GovPreps representatives/associates and negotiated the price. The price would be inclusive of the certification and then the price for aiding in a contract acquisition would be charged afterwards. Apparently, both are no longer with the company (As ******** stated, one of them is now a FELON and he put the company at RISK). I was told misinformation that the company would assist with the certification of the SDVOSB and then directly assist with procurement in contracts. I remember that the rep told me that they had either a point of contact and/or a way in to contracts in the *******, ** area. These highly reputable companies were such as SAS, REDHAT, ORACLE & similar tech companies. As I would later find out, that would not be true. To receive my SDVOSB I had to quit my job. With the guidance of GovPrep, I felt I had adequate backing, so I resigned. Three days later I got my certificate, but immediately after, I started to notice that I wasnt receiving any communication from GovPrep. About a week later, I called ******** and emailed her multiple times until I finally got a reply and a meeting with another GovPreps associate ******* During that conversation I found out that the contract SME that GovPrep uses is an outside source. Unfortunately, that conversation then led to the contracting SME stating the fee would be 250/hr. And since I wasnt aware of the additional charge, he directed me to get looped back into Jeanettes schedule for a better understanding of fees. At that point it really seemed like a BAIT & SWITCH. Lastly, I would talk to ******** 2 - 3 more times. Each time it seemed like she was more DISTANT from what I needed as a customer.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Nadia C

    5 stars

    10/25/2021

    I would like to thank your company for the excellent customer service from your staff, especially ***** ********* and ****. You guys made the entire process easy to understand, and your great staff members answered all of my questions and addressed all of my concerns during the process. My business is an a much better place now with the help of Govprep, Ive tried other companies who provides certification services, but Govprep gave me the best price in the market and your company went above and beyond my expectations as far as I was expecting. I will happily recommend Govprep to any minority, woman, veterans, and disable veteran owned companies.With Best Wishes.**** ********************************************

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