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Business Profile

Food Delivery

Metabolic Meals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two weeks of meals from Metabolic Meals. My initial delivery arrived late due to shipping delays. I had already ordered the second week when I received the first week. I decided the method of delivery and the date delivered were not going to work with my schedule so I decided to cancel. The site states you can cancel at any time. I am not trying to cancel the order due to arrive this week, but I do not want my credit card left on the site and the instructions are very ambiguous. When I reached out to customer service I received an email stating turn off the service which is not explained anywhere how to do that. I want the service turned off and my credit card info deleted.

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my subscriptions for food delivery and yet they keep sending me the food and billing me, I have received emails from them saying that they are aware and will update the cancellation in the system, but the food deliveries have not stop, and this is more than I can eat or store in my home.

    Business Response

    Date: 02/19/2025

    Hello,

    We ended up refunding the customer.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Metabolic meals allows you to choose meals to order and be delivered or to skip the order for the week. I skipped the order for the week of 1/7/2025. I confirmed on Friday, 1/2/25 that the order was skipped. I get an email today, 1/7/2025 to look out for my delivery coming this week. These meals cost $12-14 a pop and due to the holiday I had a negative balance in my account. that automatic payments come out of. This is how I know I skipped the order, because I did not transfer money to the automatic account. ********************** charged my account anyway and are sending me meals I did not choose. I am looking for a refund for their negligence.

    Business Response

    Date: 01/08/2025

    We did inform this customer the following "I do show a **** on your account, however, it is for the week of Jan 13th." Our system shows they ****ped the wrong week, and on top of that we offered to provide a credit towards a future order and they get to keep the order.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have repeatedly skipped and tried to cancel my account after my first delivery and the rudeness that came from that email. Have tried to call the company with the number listed on their site and get a response that says no agents available to take your call. Today I was charged for a delivery that is supposed to be here on Dec 24th that I did not approve or choose! Contacted the company and they told me they would try to issue a credit for me to use at a later date. I dont want a credit. I want my money back for a delivery thats coming that I didnt place and on a date I wont be home. I should have read all the complaints and reviews here and on trust pilot before placing an order. Who knew businesses still conducted themselves in this manner.

    Business Response

    Date: 12/22/2024

    Customer reached out to us only 1 once Thursday 10:14 am 24 hours after the deadline and few hours after the order was billed.

    We replied within mins Thursday 10:21 am - letting them know that we will try our best to flag the order and stop but since the deadline has passed we can not promise anything.

    Customer Answer

    Date: 12/24/2024

    Complaint: 22711205

    I have reviewed the business' response and am rejecting it because:

    I called several times and was told that there was no agent available to speak to. Your phone system does not work. You respond telling people that its a subscription and then you send out emails saying you have a non subsciption service. 


    Sincerely,

    ****** *******

    Business Response

    Date: 12/31/2024

    We refunded this customers order. 

    Customer Answer

    Date: 12/31/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** *******

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant cancel my subcription. When I call the number it immediately says there is no one available to answer the call and I have sent multiple emails with no response. I want them to cancel my meals and stop charging my credit card. The site says you can cancel at any time, but that is not true.

    Customer Answer

    Date: 12/17/2024

    The metabolic meals finally responded and said I was unsubcribed . I am still receiving emails that my next order is on the way.  If I am truly unsubscribed, I am satisfied.

    Business Response

    Date: 12/22/2024

    This was our last email to the customer, had placed multiple orders with us and forgot to skip a week. then they turned off their subscription which tell us they were aware of the deadlines.

    "Hello, 
     
    I do show that you turned off your subscription with us.
    However, this was after the deadline for delivery this week. The
    deadline was 12/11 at 8:59 AM CST and I show that you canceled your
    subscription on 12/13.
     
    This week is the last week on your subscription with us.

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as most every other complaint on this company. They do not make it known you are signing up for a subscription, so meals were chosen for me without my approval and my credit card was charged. To make matters worse, my first order was for 6 meals and they auto-selected 8 meals. This is an extremely misleading and unethical business model, and by the looks of their BBB score, I am far from the only one who has been taken advantage of. Their customer support offers no apology or rectification - only templated email replies. I am seeking full reimbursement of $121.57 put back on my credit card immediately.

    Business Response

    Date: 12/31/2024

    Our team refunded this customers order on Nov ******** am CDT.

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up after seeing it was a non-recurring subscription meal service and got my first box. Then a week later I was charged $148.93 for meals I never agreed to or chose. I'm away week for business when the meals will arrive! I would like a refund as I never approved this choice and no commuciations! Awful!

    Business Response

    Date: 11/19/2024

    This customer used to have an account with us under a different email which they closed because they are realized we are in a subscription service. They reopened under a different email address which caused their account to be created as a different customer. At this time that is the reason we did not cancel or honor a refund.

    Customer Answer

    Date: 11/20/2024

    Complaint: 22570174

    I have reviewed the business' response and am rejecting it because:
    I had an account about a year ago where I was told it was not a subscription-based service.  I wanted to try it again and couldn't remember my password so I set up a new account but never expected to get billed for another order especially when I'm out of town this week for a business trip. 

    Sincerely,

    *** ******

    Business Response

    Date: 11/25/2024

    I am not sure we can say at this point. As the customer signed up with a different email address which caused it a different account was opened. A year ago the system was subscription service and this week it's still the same. The customer was aware that we are subscription service, if you create a new account the subscription will be created.

    Customer Answer

    Date: 11/25/2024

    Complaint: 22570174

    I have reviewed the business' response and am rejecting it because: I've been getting emails saying its a subscription free service.  That is very misleading!!!



    Sincerely,

    *** ******

  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed original order on 10/25/24 for 6 meals for $47.94 as a trial offer. When I originally ordered, I was under the impression the service was an on-demand service, and I will only be charged when I order meals. Their marketing emails sent to me implied the same thing, order by this date, receive by that date. I was never told and was not aware they would be charging my card and picking meals for me, if I did not order them myself. So, I check my credit card every day, and noticed a pending charge for $125.87 on 11/08/24 from them. I did not receive any email confirming an order, but logged into the account to find they placed an order for me. I called them- it went straight to voicemail. I emailed them, expressing my dissatisfaction and asking them to cancel the order and refund me. They told me I signed up for a subscription and they could not cancel the order because it was already processing. I replied, arguing I never received anything telling me I signed up for a subscription and was completely unaware of the fact. I called and emailed multiple times afterwards, and they are now ignoring me. I felt like I was being bullied. I stated that I would refuse delivery and still no response. When the order arrived I did refuse delivery. I disputed the charge on my credit card. In spite of trying to cancel the service I still receive email that a order is coming. I have on several occasions made a effort to cancel the service.

    Customer Answer

    Date: 12/12/2024

    Thank you, credit card company returned my money.  They could not get a response as well.

    Cheers,

    gm

     

    Business Response

    Date: 12/22/2024

    This is customer was aware of email reminder to pick or skip a week. The customer was emailed 7 days in a row and opened up some of the emails that made them aware of the deadline to pick meals or *****

  • Initial Complaint

    Date:11/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After placing an order for 6 meals, which I chose and authorized, the following week they unknowingly charged my card for 8 meals that they chose and I wouldnt have ordered for myself. My card was charged on 11/1 and I contacted them that same day to cancel, but they claim my order has already been processed even though the meals werent to be delivered until 11/7. Their website boasts commitment-free but their business practices are shady at best. Just read the other complaints. Im not the only one.

    Business Response

    Date: 11/11/2024

    Our system is commit-free, as long as you place your cancel by the deadline. This customer reached out 48 hours past the deadline has the deadline was Oct 30th. When working with Food we have tight deadlines that we have start on as we are ordering ingredients for 1000's of orders which is why we can not just cancel orders, let alone 48 hours past the deadline. We did email the customer everyday as reminder to pick ********************** or skip the current live menu which our system shows those emails were opened by them.

    Customer Answer

    Date: 11/13/2024

    Complaint: 22504974

    I have reviewed the business' response and am rejecting it because the daily spam emails they sent and said I opened only state to submit an order before the deadline to receive shipping by a certain date. What is buried in their website is the fact they will choose for you if you dont place an order, and NO WHERE does it say it will be for 8 meals. My initial order was only for 6. 



    Sincerely,

    ****** ******

    Business Response

    Date: 11/19/2024

    We are willing to credit the customer two ********************** since their first order was 6 meals and our systems picks 8 meals or more.

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ********. Despite giving full refunds to other customers who had the same complaint, I am tired of fighting with a company whose business plan is to trick customers into an order they didn't want with their deceptive advertising. There is a good reason why they have an F rating.  
     
    Sincerely,

    ****** ******

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed original order on 10/17/24 for 9 meals for $98.89. Meals were delivered 10/30/24. When I originally ordered, I was under the impression the service was an on-demand service, and I will only be charged when I order meals. I even emailed and spoke via phone with a representative about how the process works, and they assured me I order the meals by Tuesday, and will receive them the following week. Their marketing emails sent to me implied the same thing, order by this date, receive by that date. I was never told and was not aware they would be charging my card and picking meals for me, if I did not order them myself. So, I check my credit card every day, and noticed a pending charge for $138.03 on 10/31/24 from them. I did not receive any email confirming an order, but logged into the account to find they placed an order for me. It was after business hours, so first thing the next morning I called them- it went straight to voicemail. I called another number I had that they had called me from. Same thing- straight to voicemail. I emailed them, expressing my dissatisfaction and asking them to cancel the order and refund me. They told me I signed up for a subscription and they could not cancel the order because it was already processing. I replied, arguing I never received anything telling me I signed up for a subscription and was completely unaware of the fact. I called and emailed multiple times afterwards, and they are now ignoring me. I did a little research on BBB and Reddit, and found many people having the exact same issue.

    Business Response

    Date: 11/04/2024

    Our last email to this customer was.

     

    "Hello, 
     
    Metabolic Meals is a weekly subscription service, which
    means that each week you can choose to pick new meals, **** weeks or
    cancel your membership if needed. Theres no commitment. Adjustments to
    your membership should be made by WED 8:59 AM CST of the week before
    your meals ship. You can cancel this subscription at any time, prior to
    the Wednesday deadline.
     
    I canceled your order, refunded, and closed down your account with us. Please keep an eye on your email for this confirmation. "
     

    Customer Answer

    Date: 11/07/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ********* ****

Metabolic Meals is NOT a BBB Accredited Business.

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