ComplaintsforGeared Up Transmissions, LLC

• Initial Complaint

  05/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid $2,193.09 for a new transmission just to be back in 10 minutes with the same problem this business has scammed me out of my money for a warranty that's fake and fake repair job ! What they did was cleaned the transmission screen put it back together like I am boo boo the fool ! Great idea wrong person that's alot of money to play with I want my money back

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  May 2021 I had my 2013 Nissan Pathfinder towed to Geared Transmission to have the transmission replaced. I was given a quote of over $3000 dollars I thought it was a fair price compared to the other quotes I’d received so I agree to have them go ahead with the work. I obtain financing for the repair from my car loan finance company to pay for the work. It took ****** ** awhile to get the transmission into the shop. They never called me I had call them for any updates in the mist of my car waiting for a transmission to arrive they also informed me that I needed converters on my car I decided to let them repair the converters as well they stated to me this would be best to do while the transmission was out there for the transmission when they had to be removed a second time. So they did put in the converters and they ended up getting the transmission in and installing transmission I paid them a total of $4245.45 that covers the transmission they covered the converters labor and the programming of the transmission to my car. My car was there to pick up 5/27/21 I drove my car for two weeks and then it started acting up and the check engine light came back on I had the light red and he stated Cadillac converter I called Guter and let them know that the check engine light was on they told me to give it a couple weeks and they would fit me and they did eventually fit me in and they didn’t rip they told me that it was a malfunction with the converters and they did replace the converters. A few months later I started noticing little different things with my car acting funny driving funny but then it would stop I called and let them know back in December that my car was driving strange feel like it was pulling a jerky I was told to give them a few days and they would make room for my car to be seen so they would not have to keep it more than one day in order to be checked out. The car was never made it back to me January 15 or January 20 21st one of them I was on my way to wo

  Business response

  04/08/2022

  ****** ** Transmissions Response: 
  

  Situations like these are never easy to Navigate. Over the last 10+ years we have bought hundreds of thousands of dollars worth of remanufactured transmissions with the majority of them coming directly from Nissan. Up until this point; we have never had a Nissan unit fail this quickly. We were stunned to diagnose this vehicle and discover that it failed just 17,000 miles later. 

  
  

  The frustrating part for both ****** ** and Ms. ****** is that while it may be out of warranty we do feel that it's unacceptable to fail this quickly. The vehicle was sent from ****** ** to Nissan in hopes of extending a grace period for replacement. When we were notified by the parts department that the transmission would not be covered; immediate action was taken. Our first attempt was through Nissan customer care. Hours were spent by our management team at no charge to Ms. ****** with the goal of finding assistance for her vehicle. When it was apparent that no progress would be made from Nissan customer care due to lack of promised return calls we knew a road block had been reached. The next step was taking a trip to the Nissan dealer and having a meeting with a parts manager. We were told that “they would see what they could do”. At the time; we left feeling very confident that some assistance would be provided. In the end they were willing to sell a unit at a discounted price. The unfortunate part is that the unit cost has gone up significantly since the time of initial purchase.

  
  

  The vehicle was sent to Nissan with the goal of helping Ms. ******. The reality of this unfortunate situation is that a vehicle was driven for 17,000 miles and is beyond the agreed warranty. 

  
  

  Our solution to the situation was to extend our Warranty and perform the Removal and Replacement Labor at NO charge to Ms. ******. ****** ** was prepared to provide some financial assistance with the remaining parts costs but we were met with immediate displeasure from Ms. ******. 

  
  

  The core of this company is Empathy. However, when our management team has spent countless hours attempting to provided assistance and it is met with the extreme behavior of Ms. ****** that involved Screaming, profanity, and threats; the desire to continue efforts is greatly diminished. 

  
  

  Our offer will remain active. 

      -Transmission labor for Removal and Replacement will be performed at no charge. 

  
  
  

  Customer response

  04/08/2022

  Complaint: ********
  
  I am rejecting this response because: **** at ****** ** has chosen to leave out several pieces of information about this complaint so I will post them all. He stated that Nissan stated they wouldn’t cover the transmission under warranty but he fail to state why in his response. Nissan in fact did a diagnostic on my car and initially call **** at ****** ** and instructed him the transmission was in fact 2 quarts low on fluid and then they preformed a diagnostic on the car and that showed the transmission wasn’t installed properly as well as the proper reset wasn’t preformed on the car. The  response of the car not being covered due the miles over the warranty had not been an issue per Nissan. **** knows all the information I have stated here because he in fact has the diagnostic paperwork. Upon asking for a copy of the diagnostic to my car he out right refused to give it to me. He said I could pay him $189 for the diagnostic that was performed on my car. That made no sense at all. **** stated Nissan was lying to get out of their responsibility of covering the transmission under warranty. ****** ** had my car in their possession from 1/15/22 through March ‘22. I really thought they were going to do right by this situation as ***** at ****** ** stated in his texted message to me (*****). This situation has stressed me to the max. It has affected me finically to the point that my credit has been affected due to me not being able to for-fill the loan that I got

  Originally to replace the unit the first time. 
  
  

  In response to ****** ** and their comments of replacing my transmission are false. They stated I would have to pay them for another transmission I didn't feel comfortable paying them for another transmission install when the transmission they installed was installed improperly according to Nissan dealership. Nissan stated that the transmission was installed improperly it was 2 quart low in transmission fluid and that was the reason they can't replace The transmission. I stated to Nissan that ****** ** stated the reason they will not honor my warranty is because I went 17000 mile and that put me over my warranty. Nissan stated no that was not the reason they refuse to honor your warranty they stated the miles never was in question. Improper install is why we can't replace your transmission and ****** ** was responsible for replacing that transmission.  Nissan state as a matter of fact you are still within your warranty you have 4000 miles on your warranty when I stated to **** at ****** ** what Nissan told me he became really upset state you people are something else since you people know so much Nissan is trying to cover their ass. They will tell you anything to take the weight off of them. I said you people what do that mean. He never replied I ask for the diagnostic this way I could read for my self what Nissan’s findings were, he got upset further cause I requested for a copy of the diagnostic from Nissan he stated that's mine give me a 189 dollars and I will give you one I stated why should I pay you for a diagnostic that was performed on my car he said I paid for that he further got up set cause I requested a copy of when my transmission was supposed to be programmed on install that I paid a 150 dollars for he stated I couldn't have that either any and all my request for paperwork pertaining to work performed on my vehicle was denied by ****** ** this was the worse experience I had with a car repair shop In my life. This has affected me   emotionally and financially ****** ** never offered to replace my transmission that wanted me to give them 2500 more hundred to replace my transmission they already got over 4000 dollars the first time around and look what point we’re  at so the trust barrier was broken why would I trust them with another dime let alone I had no way of coming up 2500. My car suffered physical damages while in their possession a dent in the trunk that never was addressed nor was I informed I had to discover that on my own upon picking my car up the first time they repaired it and my driver side window was smashed out which they never made me aware of I stop by their shop to check on my car and found the window smashed out and black plastic on my window things missing out my car and all **** never informed me of anything ever happening to my car I had to find my car that way. Yes they replace the window but why wasn’t I informed when it happened. I asked that they tow my car to my house and I was told let's just see if Nissan will have sympathy by leaving your car sitting there so long and I told Nissan exactly what  ****** ** said Nissan said they were wondering why the car was sitting there so long when they long ago told them it was ready to be picked up. Nissan was very irritated that they were being called a liar when the paperwork (diagnostic) supports the finding that Nissan stated. . Nissan also didn’t understand why **** at ****** ** refused to give me a copy of the said paperwork. In a nut shell ****** ** (****) appeared to be hiding something and didn’t want me to see the paperwork. They even went so far as to present my car to Nissan as their own. My husband and myself had a conference with Nissan and everything about the findings of my car was well discussed and documented. This situation sickens me everytime I have to relive it. How dare they do this to me or anyone for that matter. I feel like I was taken advantage of because I’m a woman and they probably though I didn’t know any better or what to do. But I’m asking for help here. I’m now facing bankruptcy due to the situation on top I having  no transportation for myself and family to get where we need to go. ****** ** could have done right by my car the first time around.  Then we would be at this point. I missed days of work had to order Uber rides car shares to get back and forth because if this situation. Empathy,  ****** ** don’t know what that word even mean I have more information and documentation on this complaint if I keep writing you’ll probably never get done reading. Bottom line I reject their response they need to right their wrong and at this point the only way to do that is to refund me what I paid initially seeing as I have to file bankruptcy due to this matter.  If they are going to resolve this matter.   I can’t seem to make sense of this how is it the original transmission lasted 2013-2021 and the one ****** ** installed last May of 2021 until January of 2022. **** likes to keep it to the miles but the paperwork states the transmission defected because of improper install and low transmission fluid and the transmission not being reset properly. They had to put converts on my car twice and so that meant they would have had to reset the transmission twice as well where is the paperwork to proof this all was done. They wronged me so bad. I trusted them with my car my way to get my family around and they did me like this. They can’t be trusted in my book. I have more to say and provide if need be. Per diagnostic and per signed and motorized paperwork. 

  All you have is your word to go by in life and ****** ** don’t stand by theirs so they don’t have that. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car been in the their shop for 4 months. I bought a motor from the dealer and they were to put it in. Every time I call, they are not available. The person that I gave my money too, never is available and never return my calls. I go up there and they never allow me to speak to the guy. They told me I can get my car but it is not fixed. I have paid them full. They are telling me it is making a weird sound. I do not know what they did to my new motor. They wanted me to pay them after they said the motor was in and then a week later it is making a noise. I just want my car. You have my money.

  Business response

  10/14/2021

  I am reaching out regarding the complaint submitted by ******* ****** with an id of ********. 

  
  

  ******* is a long time customer of ours and helping resolve this issue is very important to us. The challenging aspect of the work completed can be found in the statement of his problem. 

  
  

  "I bought a motor from the dealer and they were to put it in" 

  
  

  Attached in this email is a copy of our invoice detailing the work we performed. **** purchased his 2014 Jeep Grand Cherokee SRT from a used car dealership and shortly after the engine locked up. Our initial conversation was that the dealership was going to send an engine and he was going to pay for the labor. Allowing customer supplied parts is not typical but is also not something that is completely out of the realm of what we do. 

  
  

  When the vehicle arrived we were able to perform a fairly quick evaluation and determine what **** had suspected and that was a locked up engine. 

  
  

  Detailed in the invoice is a breakdown of the engine assembly that was supplied by JC auto parts and the labor that was completed. The engine is a Remanufactured engine from Chrysler Jeep Dodge.  Upon completion and start-up of the engine we can hear an excessive internal tick. This engine has arrived with internal failure. 

  
  

  I, ***** Durham, the owner of Geared Up Transmissions took the extra step to try and help coordinate and initiate a warranty claim to have a replacement engine sent. Keep in mind, this was not an engine we purchased. It was an engine that was supplied for us to install. The attempt at helping start a claim was met with extensive requests from the dealer that would require significant disassembly to the vehicle. Engine disassembly is not something that will be performed on an engine that was supplied to us. 

  
  

  My recommendation to **** is to bring the vehicle to a Chrysler Jeep Dodge dealer and have them handle the warranty claim on their engine. 

  
  

  I will note that getting in contact with me at 10708 Lilac can be difficult. We have expanded and opened a second location and that is where I am currently spending the majority of my time. However, I have made multiple attempts at reaching out to the numbers I have on file which are ************ and ************ without success. The location manager at 10708 Lilac has explained to **** that the vehicle is ready for pick up and it's our recommendation to send it to the Chrysler Jeep Dodge Dealer. 

  
  

  **** also mentioned in his statement of the problem 

  
  

  "They wanted me to pay them after they said the motor was in then a week later it is making noise"

  
  

  I would need some clarity on what he means exactly by saying "then a week later it is making noise" because the engine made internal noise at initial start-up and has never left the shop or been driven. Unfortunately, even though the engine displayed internal failure, our agreed upon work was completed in full and yes, we expected to be paid. **** knew the status of the engine when he made the payment. He mentions "finish the job" in his desired settlement. We have. 

  
  

  
  

  **** is an excellent customer and we always look forward to doing business with him. This is a very unfortunate situation that has happened with his Jeep because it is completely out of his control. The tough part is that it's out of my control as well. 

  
  

  My recommendation to **** as mentioned above is to send the vehicle to a Chrysler Jeep Dodge dealer and have them file a warranty claim on their own engine. They will be able to properly disassemble the engine and find a point of failure. 

  
  

  Thanks

  *****

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