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ComplaintsforStockton Dental Care
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had my teeth cleaned on 6/1/2021. I have insurance and I asked them if they accepted Blue Cross Blue Shield and they told me they did. I found it they did not. I received a bill for $38 which I paid. Then in 8/2021, I received a bill for $283. I called their office three times and left a message. They never called me back. The bill did not explain what I was bring charged for. They emailed me and told me part of the bill was from 2018 and 2021. I never received a bill from 2018. I emailed them back and told them if I was responsible for the bill, I would pay it. I let them know that I would need to make a payment plan. They told me they didn't do that. Then they emailed me and told me the bill was from 2021. I went to their office and asked about the bill. They told me the bill was from 2021. She asked me to leave their office and they would send me to collections. I ended up paying them $100. First I'm told the bill is from 2018 and then 2021. I specifically asked them if they accepted my insurance. They told me they would file my insurance, but they didn't confirm if they're not.Business response
10/06/2021
I am responding to a complaint filed by patient ****** ******* on 9-28-21.
She was seen in our office on 6-1-2001 and services were sent to the insurance carrier we had on file for her. Note: Patients are always told we accept all dental insurance carriers and will file the claim but only a contracted provider for Delta Dental.
Patient received a statement indicating her insurance has been billed and her portion was $38 which she promptly paid on 8-17-21.
After going through my open claims report, I noticed her claim was denied and after research discovered patient must go to an in-network provider to receive benefits.
Patient should have been aware of this as her claim from 6-12-2018 was denied and after research discovered patient must go to an in-network provider to receive benefits.
Patient should have been aware of this as her claim from 6-12-2018 was also denied and she paid for that visit on 2-5-2019.
Now with no open claim on her account, she received another statement for the balance of $283.
Rather than call her, I communicated through our text messaging system and explained to her that she is responsible for what insurance did not pay and her balance is $283. She was unhappy and wanted to pay in installments. Our corporate office does not allow in-office payment plans and this made her angry as well.
Patient marched into our office on 9-28-2021 and insisted on re-hashing every text conversation we had previously. She claimed I told her we were a BCBS provider and basically called me a liar! I had other scheduled patients to deal with and did not have time to argue anymore with her and she needed to either pay her bill or leave the building. Note: Due to Covid protocol, there are signs on the building stating only scheduled patients should enter the building.
She handed me a check for $100 and I simply stated the balance would need to be paid or corporate would automatically send her through the collection process. I will send her a breakdown of charges from 2018 and 2021 as requested.
Please let me know what you need from me at this point.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.