ComplaintsforTrusted Property Management LLC
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The home was rented out with Trusted Property management as a property management company. At this time, the property management company took pictures of the property with the homeowner and provided sign off sheet. Throughout the term of lease , multiple complaints were made through neighbors, HOA and City Infractions. Homeowner requested the Property management to do a walk-through and have these issues addressed . At this time they were certain things noted. During final walk-through, Property management company refused to have homeowner present with the walk-through. When homeowner arrived at the property, it was not in the same condition in which it was left. Property management was extremely unprofessional via verbally and email with homeowner and Realtor who is selling the property . Receipts were requested on items that were said to be taken care of yet have not been provided nor have those items been fixed. When requested for walkout pictures each picture was cropped and modified avoiding damage to the propertyBusiness response
06/11/2024
We are located in ********, **. After looking at the attached photos we found that we do not manage this property.Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid a $40 application fee to apply for a rental that I would likely not have applied for if I had been provided correct information about it. Since then, I've emailed and called the company multiple times with questions about that property and others. I get conflicting answers if I get any answers at all. Mostly, they ignore my questions. I've asked for a refund twice, and they refused. Over the phone, they say they will contact the owner and get back to me. However, days go by with no response and when I call again, they say the owner never answered them. Considering the owners lose money on unoccupied properties, I find that hard to believe. I want my money refunded.Customer response
12/28/2022
Now, they refuse to show me housing at all. They say because I reported them to the BBB--after they refused to answer questions, let me see properties, and wouldn't refund my $40--that I have a bad attitude and they won't work with me. I am disabled and about to be homeless. My current lease expires on 1-31-22 and I am desperately searching for a place to live. They have 2 houses listed in the town where I currently reside that I want to see. They won't tell me if the first house takes HUD or not, but the second house says so in the listing, and they refuse to let me apply for it or see it. I should not have to move to another town, county, or state because of their attitude. They shouldn't be allowed to deny me housing as a form of retaliation. I filed a complaint with HUD this morning.Business response
01/10/2023
She asked for other units and we had to see if HUD would accept her application. She was very persistent. She got arrogant with a lady in the office. She threatened to turn us in to the Chamber of Commerce. As the conversations continued we ultimately told her we would not be able to help her. When she asked for her refund we told her per our guidelines under no circumstances are the application fees refundable.Customer response
01/12/2023
Complaint: ********
I am rejecting this response because:
For your records, I found out today they are defrauding their applicants, including me. I've already contacted an attorney and the Attorney General's office is looking into it. The application fee they charge is allegedly for a background check through ********. However, per ********, they never requested one. The information *** at Trusted Property Management gave to me in an email was from the free website MO *******. They charged me $40 for a service they didn't perform but said it paid for. That's fraud.
Sincerely,
******* *****Customer response
01/23/2023
I found out on January 11, 2023 that Trusted Property Management is defrauding their applicants, including me. I've already contacted the Attorney General's office for Consumer Affairs, and they are looking into it. The application fee they charge is allegedly for a background check through ********. However, per ********, they never requested one. The information *** at Trusted Property Management gave to me in an email, that she said was from the background report, was from the free website MO *******. They charged me $40 for a service they didn't perform but said it paid for. That's fraud.Initial Complaint
09/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Trusted Properties Management manages the property that I live in it is a rental. Now they have raised my rent going on the third time now and they are dropping our cable which is $40 a month but yet they are still going to charge us the $40 a month but as of October 1st we will no longer have cable. They are also trying to raise my rent right along with not taking the $40 and deducting it from our rent. Now I don't know about you but I do not want to have to pay for services that I will no longer receive, this it is not right. Thank you so much.Business response
10/17/2022
Trusted Property Management up until November 1, 2022 has offered a free cable package to many of our residents at no cost to the tenants. We have always informed the tenants that this is a free cable package to the tenants. We have attached a copy of our lease that shows the standard rent amount and does not have any mention of the cable package. The amount they pay each month is credited towards their rent and there is no separate charge for cable. Where there may be some confusion is that on the tenants payment ledgers it does show the rent amount $40 less than on paper and then has a $40 charge labeled as 'cable'. This is strictly just for accounting purposes on our end. The $40 that shows as cable plus what the 'rent charge' shows equals up to the total amount of rent stated on the tenants contract. If anyone needs further clarification they can contact our office and ask for ******* Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.