![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPrintpal Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order Date: 03/27/2023 Order number: 3D-254607 Account info: ***************** I order the following ink cartridges *********** Cyan Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) *********** Magenta Reman Cartridge (High Capacity) - ******* * ******* *** *****) (825 page yield) T6M10AN-REM Yellow Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) *********** Black Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) I sent over various e-mails asking for assistance because the ink cartridges didn't work and did follow the instructions to trouble shoot. 04/24, 04/25, 04/27, 05/01, 05/15, 05/30, 06/12, 06/13, 06/14, 06/21, 07/03, 07/25, 08/04. I left several voicemails here to state to request for an immediate refund because the product doesn't work, but no return call back and no e-mails back. I have given this business many opportunities to respond back and do a full refund for me. I followed and respond back in a timely manner, but after several e-mails and voicemails there is nothing back from this business. I just want to get the money I paid for in full and never do business here again. I would appreciate your assistance.Business response
08/28/2023
Customer never returned the items to be refund. We went ahead a refunded the order anyway on 8/8/23.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.