ComplaintsforMarschke Electric

• Initial Complaint

  01/20/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On October 4, 2021, my wife and I gave **** ******** of Sunrise Beach, MO, a $550 deposit (or draw as referenced by him) towards his bid to rewire our lake cottage in Gravois Mills, MO. He told us he would return the next day to start the job; however he did not show up that day despite the fact he had cashed our check on October 4. When he did arrive on October 6, he only did some preliminary work in the bathroom before leaving without telling us when he would return. In fact, he never did return. After numerous unsuccessful attempts to reach Mr. ******** by phone, text and email, he eventually responded via text on October 14 stating that he would "refund your money asap." But to date, he has not returned our $550 deposit nor returned to complete the rewiring job he was hired to do. We have attempted to contact Mr. ******** following his October 14 text via email, text and phone calls without success until he finally answered his phone on January 4, 2022, at which time he complained about my texts and phone call attempts and hung up on me.

• Initial Complaint

  12/17/2021

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  In early August, 2021 I met with **** ******** and discussed having him up grade the electrical service panel in our property located in the Tan-Tar-A Estates. In addition we discussed having **** purchase and install 2 wall heating/cooling units in this home. We agreed on a price to do the work and gave **** a personal check for $3,192.15 as a deposit. The check was cashed the following day by ****. On August 16, **** stated he would stop by the house and start the work. He didn't show. From that time and over the next 3 month's I reached out to **** asking when he would be able to start and complete the work. He either did not respond to my inquiries or said he would be over and then had an excuse why he could not make it until finally, on October 6, I corresponded with **** stating if he could not do the work to please return our deposit. After more delays and excuses, on October 26 **** stated he would return our deposit. I told him to please send his check. As of today's date, I have received no further correspondence from **** or the return of our deposit.

  Business response

  03/04/2022

  About a year and a half ago prior to this event, I installed a new 200 AMP overhead service for ***** ******. The price was close to $2000. I told him at the time that he had electrical issues in the cabin. He wanted a price. I told him I could do a cheaper deal in the winter time which is off season here and could take care of it then. So I gave him a great deal. I then completed the service with the help of Como. Several months later, he called and needed more work. I installed a paddle fan in the kitchen and looked at the electrical plugs that did not work in the old cabin. I did troubleshoot the outlets but we could not fix the problem due to it being a crushed wire on the old cabin, which was sinking on one end of the cabin. I also reworked an outlet, a light, and a switch in the bathroom. In this bathroom the floor was rotten and caving in. I repaired what I could and charged him $300. Months later he called me and wanted to move forward on the rest of the work which included rewiring the rest of the old wiring. I met him on 10-04-21. I told him we could not get under there because of the spider infestation. I got a deposit for half the money down and scheduled a time for after the space was sprayed for spiders. His bathroom remodel exposed an area where we could barely get down below the house. We ran several circuits in the crawl space area. There was still a spider infestation. I made three trips to try and complete this job as agreed. My first trip, they had not sprayed for spiders. The second trip, the carpenter had just started and there was no no opening to the crawl space and there wasn't a specific time or date when the opening would be ready to get in the crawl space. Third trip, the space still was not open to get below but we did run wire that we could reach. In the last trip a $165 roll of wire was used along with a few miscellaneous parts. The spider issue was never taken care of like we had discussed. I made three trips and used materials to do what I could. I'm not sure what he feels I owe him after I made several trips to this man's home. He never sprayed for spiders. He called me over and over again threatening to call the BBB and Attorney General. I've done nothing intentionally to hurt anyone. I've been working in this industry my whole life. I'm sorry this has come to this but I do not feel I owe anything. I made several trips there and used parts to try and finish the job. He did not feel the spiders were a problem and that we should risk our health to get under a house that was completely infested with spiders. He did not hold up his end of the deal. 

  Customer response

  03/04/2022

  Complaint: ********
  
  I am rejecting this response because:

   

  **** ******** is confusing my complaint with another's complaint, namely from a Mr. ***** ******.  I do not know anything about this claim from ****** and would like Mr. ******** to just return my deposit for $3,192.15 given to him on August 11, 2021 and cashed by Mr. ******** on August 12, 2021.  

  I have secured the services of another electrician to do the work originally contracted with Mr. ********.  

  I have conferred with an attorney regarding this issue but, hope legal action will not be necessary.

  
  
  
  Sincerely,

  
  **** ********

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