Business ProfileforTotal Access Urgent Care, PC

I am writing to express my concern and disappointment regarding the excessive wait time my grandmother, who is 90 years old, experienced during her recent visit to your facility. Despite having a scheduled appointment on July 15 4:00 Pm, we were subjected to a wait of over three hours before being attended to.This lengthy wait is unacceptable, particularly for elderly patients who may have difficulty sitting for extended periods. My grandmother was visibly uncomfortable and distressed by the end of our wait, which is concerning given her age and health.While I understand that unforeseen delays can occur, such a prolonged wait time indicates a significant issue in scheduling or patient management that needs to be addressed urgently. Elderly patients, in particular, deserve timely and considerate care, and this experience has undermined our confidence in your facility's ability to provide such care.I request a thorough review of this incident and the implementation of measures to prevent such delays in the future. Additionally, I would appreciate an explanation of why this delay occurred and what steps are being taken to ensure it does not happen again.Thank you for your attention to this matter. I look forward to your prompt response and resolution.