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Complaint Details
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Initial Complaint
08/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Original transaction date: 4/8/23. Total order cost: $192.90 Order number: 39650 Did not receive 3 items in the transaction. Per company policy on site items will ship out within 3-5 business days. Reached out to company on 6/19/23 and 6/27/23 via email with no response. Reached out to company ******** ********* 6/28/23 with no response. Reached out to owner, ******* ********** 7/1/23 and responded that she will look into it. On 7/18 I followed up and she sent a message they would be sent out immediately. 8/15 she did not respond when asking about the items. On 8/16 she responded that she is sorry and will issue a refund and stated that I will receive an email confirming. The status of the remaining 3 items switched to fulfilled, but no email was received nor refund.Business response
08/26/2023
This matter has been discussed and resolved privately with the customer. The customer has received a full refund for the missing items in the order and awarded additional store credit for the mistake and the inconvenience it caused.
This customer has been provided with all documentation showing the refund transaction via message and email. Emails have also been sent with confirmation showing the free credit on her customer account to put toward her next purchase. We look forward to doing business with her in the future.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.