Business ProfileforCNC Automotive & Diesel Repair, LLC

They were paid to install parts along with the injector job. They did not install them and lied to me telling me these parts did not fit. When confronted, he then admitted they would fit, but he would have to drain coolant. If it's part of the job, do it. And don't lie to your customers, especially after jacking their estimated price from $2800 to $3900 and not do all the work. I'd suggest to stay clear of this company. Family owned is not always a good thing. Family sticks with Family, they will even lie for their family. It's hard to find honest people these days. You won't find it at cnc. ***** is not the honest person I thought he was. 7.5 hrs for a injector job is insane. I just did 3 last year on the same truck. Took me almost 3 hrs including the oil change, note it was my first time doing these style injectors. Ended up being $300 more than the other shops had quoted me. Lied and didn't install parts that were in the estimate. It's clear as day in the photos. Plus they charged me for a water fuel separator filter, which my truck doesn't have. They are just throwing numbers and parts out there that sound good.

We quoted ******************** $2800 for 3 fuel injectors in November 2022, per his request. He brought the vehicle back in for this repair in July 2023 where we then discovered he actually needed all 6 fuel injectors. We updated our quote which then became $3900. This included replacement of all of the fuel injectors (along with the other parts and fluids required to do the repair), as well as a 2 year parts and labor warranty. We called ******************** informing him of the changes, and he approved the repair and proceeded to ask us to look at some aftermarket parts he had purchased. He wanted to know if any of those parts were being removed during the repair and if we could install his aftermarket parts. We made a note on the repair order that ******************** had these parts in the vehicle so that the technician would look at them and see if we would be able to install them at no extra charge. He had a new billet aluminium valve cover for a 6.7 Cummins engine (which would not work on his 5.9 Cummins), a coolant bypass kit for his thermostat, and a freeze plug block-off plate that mounts on the cylinder block behind the turbocharger. None of these parts were already being removed for the fuel injector repair except for the valve cover, which was not correct for his engine. Therefore, we did not install, or quote to install, ************************ provided parts. We knew it would cost him significantly more money to install them since we were not already removing any of the additional parts he had provided. ******************** claimed that our quote did include installing his parts. However, ******************** approved the repair order provided to him that outlined that his aftermarket parts were not being installed. When we spoke with him on the phone about the increase in price due to needing all 6 fuel injectors he was great and had no issues. When ******************** came in to pay the bill and pick up the truck, he was very angry, yelling, and cursing at our staff. He was irate and unresponsive to reasonable conversation. We even had another (male) customer in our lobby that told ******************** to quit talking to our (female) Service Advisor in such a manner and that he needs to speak to women better than that. I (the owner) finally persuaded him to step outside and tried to speak with him calmly, but he wouldn't partake. ******************** continued cursing at me, called me a liar, and threatened that he would see me in court. I told him I was through with his behavior at our facility and towards our staff and myself and to have a nice day. I went back inside and ******************** left the premises in his truck. 20 minutes later he returned and asked if I would care to recheck our work, as if something were wrong. I promptly agreed, reminding him that our work is warrantied and asked what was wrong. He said it developed a misfire and again asked if I would care to recheck our work. Again, I reminded him that his repairs were under warranty. ******************** left the truck with us to investigate the issue. I pulled the truck in and discovered that the number 2 injector driver in the *** had failed shortly after he left--as is common when a truck is driven with bad injectors for such a long time. I began looking for a *** for ******************** that wouldn't cost a fortune. Often the *** for his truck is around $1500 - $2500. However, we work with a company that will repair them for much less, so I sent it out for repair, which cost $800. Once repaired, we installed the ***, test drove the truck, and the misfire resolved and it ran great. I called ******************** to inform him of the issue we found, that we already repaired it, and that his truck is ready to be picked up. Of course, ******************** states that he did not authorize this repair to be done, wherein I told him the repair was free of charge and that we just wanted to bless him (hoping to change his attitude and to show him that we were not taking advantage of him despite his behavior). Since then, ******************** has been libeling us on ***************** and now the BBB leaving terrible reviews, falsely accusing us of taking advantage of him, and defaming CNC Automotive & Diesel Repair on social media.