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ComplaintsforTroy Back 40 Fence
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We paid this company $1537.50 down to put in a fence back in May, 2021. It was a 25% deposit. He got back with us later, and asked for the full balance, a total of $6150.00. He said he has been out here a couple of times, but very little work has been done. No new fencing has been put in. We have contacted him repeatedly and he gives us story after story about why the work is not done.Business response
02/22/2022
There were multiple delays due to the builder, home owner, changes in layout of the fencing, damage of some materials (which I covered the cost of and reordered.) When they first hired me we were 4-6 months out on completion of projects. Now we are servicing other customers who were ready. I would anticipate being able to get to their job in approximately 4 weeks.Customer response
02/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I look forward to hearing from the company to get this scheduled.
Sincerely,
**** ******Customer response
05/17/2022
Consumer reports that the business came out in March, but he still hasn't finished the fence. He has tried to contact him, but he gets no response.He now wants a refund, and would like the complaint re-opened.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.