ComplaintsforTri County Glass
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my glass replace by Tri county glass in **** Mo about a year ago and they use *** glass to replace it. I went to have my care clean and the mirror came off why they were cleaning the glass. I reach out to Tri county glass and they told me that *** was not going to replace the glass because some one had to hit the glass for the mirror to come off. I watch the the guy cleaning my car and that was not the case. it was a defect in the pic they use to hold the mirror on.Business response
09/13/2022
Tri County Glass has looked at the vehicle. For the rear view mirror to come off the windshield with a chunk of glass still attached to the bracket, it would have had to have been pulled off or knocked off.
We have seen the vehicle and believe the detail shop employee damaged her mirror and tried to blame our company.
The detailer is responsible for her to get a new glass replacement.
We have been in business over 20 years with a very high satisfaction rating from customers, auto dealers and insurance companies.
If this would have been our fault, we would stand behind our work.
This was the auto detailers fault.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.