ComplaintsforCMS Homes LLC

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We closed on our house in May 2017. It was built by CMS Homes, LLC. Our septic field began having issues in September, 2017 with dead spots and standing water. CMS advised us to call the installer they subcontracted with, *********************. Trinity said this is normal the first year. A year later, the issue was much worse.I have spent the next 5 years trying to get them to fix the issues. Most of the time has been spent waiting on voicemails/emails/texts left with CMS or Trinity that go unreturned. During this time, Trinity and CMS did try a few fixes. They fixed a broken pipe at one of the areas with standing water. They tore down a berm and used the dirt to cover the field. Trinity's latest solution is to add another field at a cost of $6,000+. I emailed the owners of CMS in February 2022 asking for a resolution, but they have ignored my email. In October, 2021, the septic panel failed. Two licensed septic installers determined this was because the conduit plug was placed inside the septic tank, had fallen out and gases were seeping into the panel. They both quoted $1300 to replace the panel. One of installers noticed our septic aerator was turned off in the basement. Neither CMS nor Trinity told us about the aerator, so it had apparently been off for the entire 5 years.We have engaged the county and a county septic inspector. They said the field is worse than any they had seen that was only 5 years old. We are getting biomaterial at the surface. Their theory is this is because the aerator had never been run, but it could also be the high **** content in the soil of the field. The inspector also confirmed that the area where Trinity wants to put a 2nd field is not large enough. The advice from the inspector is that we have to start completely over with the field and the panel does need to be replaced. We have already begun the process by having 5 soil sample pits tested. In total, we've spent $1,000+ just to discover a proper fix, but no resolution.

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