Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Midwest Tint Tech installed window tinting at our residence 9/21/2021. Company was unable to complete install of the final mirror tinting on front door and said Midwest Tint Techs would call next day to re-schedule the work. Work was paid in full on 9/21/2021. After 3 phone messages calls from us to Midwest Tint Techs and one email over the past several weeks, all of which were unresponsive, I went to office on October 19, 2021. Receptionist was unsure why phone calls, email ignored however assured me a call back would occur same day (19th) to schedule. Midwest Tint Tech unresponsive on call back. I called October 21 and told that we were scheduled for work to be performed October 21 between 3-6pm. I requested that tech call when routed. No call/no show and work still not completed.Business response
11/05/2021
There had been a miscommunication with the consumer which we apologized and took care of. We went out on the 2nd and got everything finished. The problem has been resolved.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
560 E Independence Dr
Union, MO 63084-3131
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.