ComplaintsforUnited Athletic International
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I am writing to discuss an issue regarding my purchase from United Athletics, order #****. I placed an order on February 2, 2023, and after several attempts to inquire about the status through their Contact Us page as well as one message through the website message center, I finally received an email response on February 20, 2023. They responded to one of the emails sent through the Contact Us page. The email informed me that it would take approximately 12–18 weeks to fulfill the order. 18 weeks from February 2nd, 2023, is June 8th, 2023. Although I needed the item months ago, I gave them the benefit of the doubt and waited the full 18 weeks with no updates and no item. As we approach the 18-week mark, I regret to inform United Athletics that I have yet to receive the item. Due to this extended delay, I kindly requested a full refund for my order. I sent them an email asking for a refund on May 30th through the Contact Us page and again on June 3rd through the message portal page. However, I received no response. I do understand that unforeseen circumstances can occur, but the excessive wait time and lack of communication have significantly impacted my expectations and overall experience. I would appreciate a full refund as a resolution. Please let me know if there is any additional information or documentation required from my end to expedite this process. Thank you for your understanding and attention in this matter.Business response
06/07/2023
We have already refunded this customer per her request.
Her order is still not ready from the manufacturer (******** ********) because the factory is still very far behind due to Covid-19.
We responded immediately to the customer's request for a refund.
We have no control over how long the manufacturer takes to make the order.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.