![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThomas and Dustin's Asphalt
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
9/23/2021 $6400 was paid for resurfacing 1/2 of our driveway and then filling cracks and sealing the other half. We were promised a quality job. The resurfacing had indentations, track marks, and the edge is cracking; its not a new, smooth, quality job like we contracted for. The crack filling wasnt filling, but rather sealing with a different sealer used on the rest of the 1/2 of the driveway. Cracks were back within 2 months. The sealing was done, evidently, to an unprepared surface and is now peeling up revealing a dirty, unprepared surface. This took 3 months to take place. Multiple calls/messages left to discuss this have gone unanswered. It feels as if we were taken advantage of.Business response
06/16/2022
I spoke with the complainant a couple of weeks ago. The customer apologized for making the complaint and said everything was fine with the work that was done.Customer response
06/20/2022
Complaint: 17188575
I am rejecting this response because:The business did call a couple of weeks ago. I did not say everything was fine. I noted that there were issues with the work, though not as many as I originally thought. We agreed upon them calling by June 15th to schedule a time to come out and reseal the driveway. As of today, June 20th, they have not called. I will follow up.
BBB: ********************* ID #********
Sincerely,
*********************Customer response
06/30/2022
06/30/2022: Mediator left a detailed voicemail for the consumer requesting an update. [CR] Part of my complaint was due to lack of knowledge on my part, the company and I worked together to get my concerns resolved. I feel the business went above and beyond to professionally resolve all concerns.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1302 Highway At
Villa Ridge, MO 63089-2130
Business hours
Today,Closed
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.