ComplaintsforExcel Utility Contracting
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 12, 2022 Excel Company was working on my water line. Excel is a sub-contractor for American Water in the ********* area. I wasn't at the residence at the time of the incident. I was going to use this home as an rental property. Excel fixed the water meter outside the home with a lot of mistakes. First, I give the worker the lock box code to get in the home. He wanted to look at the meter in the basement. Then hours later, I get an call and text from a person at their company stating that they hit a gas line and need to remove a vehicle that was parked out front. The meter should have been the only thing fixed. American Water stated that water should not have been turned on. I arrive at the residence a month later to find water throughout the house. I turned the water off from the basement. Excel was the only company in the home. No other contractor had access. Excel sent out their Project Manager, and ******** Company to do estimated, but still hasn't resolved this issue. Their insurance company reach out to me, but hasn't resolved anything.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.