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Find a Location

Anytime Fitness Waynesville has 1 locations, listed below.

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    Business ProfileforAnytime Fitness Waynesville

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1104 Historic Rte 66, Waynesville, MO 65583
    BBB File Opened:
    8/24/2022

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    The issue occurred with the the Anytime Fitness in ***********, MO.   In April of this year, I met with an office person at the *********** location, informed him I would be retiring from the **** and leaving the area permanently in the end of August. I also told him that I would be away for 3 months for an internship but would want to use my membership, if possible, for the month of August as I would be back before leaving for good. I was presented an option to put my account on hold, for a fee, then it would resume after 2 months for me to use. Last week I went into the *********** location to cancel my membership as the end of August is approaching and I am leaving the area permanently. This is just as I described on my first visit to put my account on hold. I have met all contract obligations that I have with Anytime Fitness and pay month to month. When I notified Anytime Fitness that I was ready to terminate my membership, I was told that I would be charged an additional month because I did not give them 30 day notice. I was told this was the rules of the new ownership. First off, I signed up around August or September of 2020, which I believe was the old ownership rules and did not require 30 day notice. Second, and more importantly, I was explicitly clear in April that I would be cancelling my membership in the end of August. THEN would have been the time to notify me that I had to sign paperwork a month out or that should have served as a notice of cancellation.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Harry S.

    1 star

    09/12/2022

    Cancelled my membership back in February, was told the last day of membership was March 23,2022. Then noticed a couple months ago, I was still being billed. Went to the location, nobody was in the office, even tho the hours of operation they would be there. Called left a message, did not return messages. ************* to block payments. Then, got a call on my voicemail, saying they did not have a record of me cancelling my membership. Called them back, nobody answered. Left a message. Then got a noticed of not paying for 30 days and would be sent to collections. Contacted them, manager picked up the phone, saying there was no record of cancelling or messaging them. I told them this was not right and will be reporting to BBB. And manager said, he had to contact the area supervisor to cancel membership. He hung up the phone.

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