ComplaintsforStampede Ranch & Farm
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Essential Food Sales. BBB has received a pattern of consumer complaints alleging inferior quality of products, failure to provide refunds and poor customer service.
On November 7, 2022, BBB sent a letter to Essential Food Sales with its concerns. On November 21, 2022, the company responded to our letter. The company states they implemented a new return policy in January 2022. The new return policy can be found on their website or on flyers given to consumers. The company says they will address every complaint sent to them and will follow their policies in each instance.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Scam was sold $400 worth of rotten meat/seafood. the meat was discolored and freezer burned. it has an awful smell to it. This scum bag company will not return phone calls sad thing is they are off to the next town stealing other hard working peoples money and nobody does nothing to stop them.also shame on the radio stations that advertise for these peopleInitial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stopped by ***************** in **********, ** to but some meat from these guys ****** a week ago (3/17/24) for the price of $189.00 and was completely scammed out of my money. I took the frozen steaks home and have eaten two of them and have been sick two times. They look disgusting and taste disgusting, Im pretty sure they are spoiled or smelling else is spray wrong with them. THIS COMPANY NEEDS TO BE SHUT DOWN FOR HEALTH REASONS, they are making people sick and scamming them out of money. They intentionally hide their contact info so that they cant be contacted for refunds. This is a shady business. DO NOT BUY.Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the meat box ****** on 1/28/2024. Since then we have tried the filets and the ** strip steaks. Both were so tough it was hard to chew. The filets cooked into little wads of meat. We love a good steak and grill medium rare all the time. The ******** steaks were just as bad. I'm afraid to try the seafood. I think the price was good without including the free seafood. Very disappointedInitial Complaint
10/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered $153.98 worth of meats from Essential Foods around 10/04/2023. On 10/27/2023, I received the box from **** The contents were disgusting. The dry ice has melted, the meats warm, unfrozen, and some not even vacuumed sealed. There was water and blood on the bottom of the box and the sides. I attempted to call the provided 800 number but it was a busy tone all day. I emailed with out getting a response. Total loss of food and money.Business response
11/13/2023
Resolution has been made and a new package was delivered 10/11.Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a box of meat from your truck parked at Tractor Supply in ******** **. That is the worst and toughest meat ever. I would like my money returned to me. It was an end of the day sale L.Customer response
11/22/2023
Yesterday, 05:45 PM - Text message received from consumer on Nov. 21, 2023:I have not heard from this company. They should not get (602315835D42D )away with selling bad meat. *******************************Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Said company had setup a tent outside of Tractor Supply in ************. I purchased a box of steaks for $350. Was only when I got home that I realized the box had under 10lbs of meat. I paid roughly $35 per pound! I would've been better off going to Wal-mart. Feel scammed.Initial Complaint
10/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Statements made regarding product is misleading and false. The steaks were maybe 2 lbs for $40 and they contain so much solution or water added in that they cook down to nothing. This is not high quality meat as you sold it to us, this is less than mediocre meat that isnt from a farm and is the same as all of the usual grocery store selection only grocers have much better cuts. I would like a refundInitial Complaint
10/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On October 14th I was offered a meat deal from a meats around amarica tent outside the ******** **** ******* When speaking with the men I was offered a "discount" on the "freshly flash frozen meats" that should stay good for "1-2years" what I instead received was already expired meats that even when cooked retained rancid smell and taste, sub par quality when the employee quoted it to be "prime" and a large chunk of change out of my pocket, 70 cash, 122.57 on the card No reply from their customer service department to date tho its only been encroaching on 24h since purchasing and is a Sunday. Tldr on Oct, 14th 2023 I was roped in with false advertising, rancid food that led to minor food poisoning, and no customer service reply.Initial Complaint
10/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On September 24,2023, I purchased a box of meat and seafood from better beef brand out of ********* ********. Well turns out the tilapia fish was spoiled horrible smells and slime on it. I have called and left messages with no call back I want a refundInitial Complaint
09/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Steak is horrible. Low quality of meats, turn out to be like $40/lb. This is a rip off.
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Customer Complaints Summary
76 total complaints in the last 3 years.
20 complaints closed in the last 12 months.