ComplaintsforCraig and Sons

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contracted with Craig & Son Concrete to remove and replace my existing concrete driveway. Per the contract, this work was to be done in accordance with the city code and Craig & Son was responsible for pulling the permit, but it was my responsibility to put down the $1,000 escrow payment. The work was completed on June 28, 2023. Weeks after the work was completed, I contacted the city about the refund of the escrow payment and was told that the job failed the inspection because the concrete was poured prior to the inspector being able to approve the rock base and depth of the approach. Upon learning this, I contacted the estimator for Craig & Son who served as my sales/service representative and asked him to get in touch with the city inspector and find out what needs to be done to get this resolved. A week later, on August 17, I heard from the estimator, and he advised me that the city required that the approach be torn out and replaced, with the proper inspection, and approval, prior to the pour. He said that he would get with the owner and let me know their “game plan”. After a reasonable waiting period, I contacted the office on August 29 and asked that they have the owner call me to get this resolved. I followed up again on August 30, 31 and September 1, with no response. I sent another email to the estimator on Tuesday, September 5 and advised him that I needed hear from the owner by September 6. The company has acknowledged that it was their error for not waiting for the proper inspection by the city and that the solution is to replace the approach. However, they have not advised when they plan to do so, or even confirmed that they will do so. I am hoping that by filing the complaint, the BBB can help me to get the company to take responsibility for their error and make this right by promptly removing and replacing the approach in accordance with the requirements of the city’s code.

  Customer response

  09/14/2023

  
  The day after filing the complaint, I heard from the owner of Craig and Son Concrete advising me that they would arrange to replace the approach per the city's requirements.  They scheduled the work for the following day.  As promised, the two-man crew arrived promptly at 7:00 AM and removed the recently poured approach on the driveway.  After putting down the proper rock base, the city inspector arrived and approved the job.  A while later, the cement truck arrived, and the driveway approach was replaced to my satisfaction.  Five days later, the inspector approved the final inspection so I will be getting my escrow payment refunded.  While the process was much more difficult than I had expected, in the end, I am now satisfied with the result.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *************************** laid a stamped concrete patio 4 (2018) years ago when we moved into our newly built home. They did a good job. We paid around $5000, and we paid on time when the job was completed. In spring, 2022, we used them to wash, seal and color the patio...they screwed it up (we paid $1200) they did try to fix it, but, got worse each time. Once we got close to winter, I asked them to stop, and they said they would fix it in the spring. This spring, they refuse to contact me now, the main office won't help, the owner won't help. I've been trying to contact the owner for three weeks now, he won't return calls, and his voice mail is full. The owner and I were playing phone tag, but, he has not answered or returned a call since April 28th. When I call the office, they simply say he has been trying to call you several times (which is a lie). They also won't help. The owners phone voicemail is full as well. I feel they ruined a section of my patio, which the only way to make it right is to replace it, which is most likely more than $5000 now. I feel they are washing their hands of this mistake and hope I go away. We've tried to be as cordial as possible, but, have now reached a point of frustration that leads to filing a complaint with the BBB. I'm hoping for resolution to the mistake they made last year, while saying all along they will make it right. The haven't.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We had Craig and Sons come out and give us an estimate for our driveway and adding concrete so we could park a 3rd car on our driveway. Before we signed the contract we called and asked if they could also replace the pad in front of our steps to our front door. When they came out to do the project, they talked with my husband about the pad in front of our steps and then asked if we wanted it extended to the street. My husband said yes and but he would check with me to make sure. Craig and Sons then started their work and my husband and myself left for work after they asked us to open our garage doors. When my husband came back after they were finished we noticed that they counted that pad of 18'' into the extension that we wanted on the other side resulting in not being able to park a 3rd car in our driveway without blocking a garage door. I believe this is and was a miscommunication on both parties. I have tried to have them fix and add the 18'' to the left side of our driveway. I was told this would be an additional **** for the 18'' for them to fix. My husband reached out to a lawyer friend and she offered to call and see if we could come up with a compromised to resolve this as no other company will come out to fix an 18'' section as it is not a big enough project. I'm willing to pay 1/2 the cost of the concrete as it is a miscommunication but Craig and Sons is refusing to accept any part of this. They even said we approved a spray painted part of the driveway when we were never home to approve that. I'm attaching the bid and the permits Craig and sons pulled for the project showing the 3rd car pad on the left side of my driveway showing that is what was talked about through the bidding process and what we expected to be done, along with the before and after pictures of the project. I have been and am hoping to come to a resolution that both of us can accept but an additional **** is not it.

  Customer response

  10/17/2022

  we resolved this with the owner

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