Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aspen Dental has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aspen Dental

      1600 Wentzville Pkwy Ste 101 Wentzville, MO 63385-3429

    Business ProfileforAspen Dental

    Dental

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1600 Wentzville Pkwy Ste 101, Wentzville, MO 63385-3429
    BBB File Opened:
    12/19/2023

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On October 21, 2023 I received a estimate for what I needed to get done to recieve dentures. I got the procedures done and received my dentures in a timely manner. After the first day with them on I was not happy with my upper teeth and went back to have them corrected because they guaranteed satisfaction. They tried to fix it three times but would never update me or call me I had to go in person to try to get an update over the course of 5 months. The doctor decided not to help me anymore and refund me the money of my upper teeth. The office manager told me they would refund me the $1,139.25 that I paid on March 3, 2024. On March 6, ***** I only recieved $787.50. When I went into the office in person they told me it was because they deducted insurance but that is incorrect. The original cost was $1,519.00 and my insurance discount was $379.75 so I needed to be refunded the $1,139.25 that the office manager promised and that I agreed on. They subtracted the discount twice to get the $787.50 that I was refunded which is incorrect and they owe me my remaining $379.75. And the refuse to do it.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mallory F

    1 star

    04/30/2024

    I scheduled a routine cleaning with aspen dental since my regular dentist did not have any appointments until October. When I went to this facility it was a ghost town. I was confused why I didn't see any other cars in the parking lot or others getting cleanings. They told me they would first have to do a comprehensive exam and during that exam they informed me that I have periodontal disease. They informed me that I needed extensive treatment right away and pushed opening a credit card to cover the costly treatment. When I informed them I still wanted my routine cleaning they told me I wouldn't qualify since I wouldn't qualify for preventive cleanings. They went as far to tell me that if I did not get this treatment, my teeth would eventually fall out!! I was shocked to find out that I had gum disease and went to 2 other recommended dentist in the area, both which informed me I DID NOT HAVE PERIODONTAL DISEASE. When I looked up the reviews for aspen, I was shocked to see they have a reputation to misdiagnose their new patients for needing this costly treatment. I will be filing a complaint with the dental board regarding malpractice as they gave me an improper diagnosis of periodontal disease and really believe this dental chain has shady business practices. Additionally, this has caused me a lot of unneeded stress and I hope this review helps others who have been to this dental practice seek another opinion before going through with treatment that *** not be needed.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.