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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 06/01/2023 they came out and told me that there was a root in my sewer line, and they needed to get that cleaned out. They charged me $3000.00 and I paid 1/2 and they needed to call dig right to get the clearance to dig, and they informed me that I could not use any water because it would back up into the house. So, I waited and dig right came out. They did not show up the next day due to the rain , so I called the next day and they stated that they would be out the next day, it has been twelve days and they still have not been out to my house yet. I called them today to see when they would be out and they stated that they would be out the next day. My daughter spoke to them by this time and informed them that she would be contacting the news and contacting BBB if someone was not out to do the job and hung up the phone. Shortly after someone called back from company and stated that they would issue me the refund. I was left twelves days without using the water. I would like to be refunded in the amount of $1500.00
Business response
06/12/2023
We have refunded this customer $1500.00. We are required by law to contact dig rite and we have verified with dig rite that they performed their locate on the 6th of June. Today is the 12th and we did already have other jobs scheduled but she was on our list to do. We did not give her a start date because it depends on how long the other jobs take. Pauline did tell our tech that for the meantime she was staying with her daughter. Her daughter did call our office today and completely cursed my employee and advised she was calling the news.
Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.