ComplaintsforTravers Automotive & RV Group

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my 2017 dodge grand caravan from these people in 2022 and it's been a mechanical nightmare since a few days after driving off the lot. They of course made sure it was in good enough shape to fool purchasers. Battery malfunction,incorrect key so I can't lock it without the alarm going off,oil pressure Guage issues,thermostat issues, the list is long. It's been in the shop more than on the street. Called and the st ******* manager offered an exchange and when I spend the time to get something set up it's been vacated and shut down. Imagine that. I still don't have my contract papers or a memorandum title. Called about that and the Florissant location manager was a complete a** Called another location to get in direct contact with ***** and of course still nothing since February. Couldn't get plates re registered given no paperwork so I missed my cousins funeral and of course no help from Travers. Imagine that. They will sell you a lemon quick as can be though. If I can't get this rectified this way then I'll be contacting a litigation lawyer.

  

  Business response

  04/17/2024

  My name is ***** and I am the sales manager at Travers Automotive & RV in **********. ************** is correct the location at ********** did in fact close. I am willing to help **************, but am a little confused on what hes needing. I pulled Mr.****** file and he has only been to us once with a service issue back in October of 2022. We addressed the issues and ************** was not charged for fixing these issues. I then looked for his title paperwork and found a copy of his title with Mr. ****** signature from when he picked up the title which I tried to attach but the images are too large to submit. If you would like a copy, Id be more than happy to email them over. If ************** would like to order a duplicate he will need to bring up an IDOD, Inspections, and $40 to pay for the duplicate. If you have any questions, please feel free to reach out. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Jeep Rubicon on October 04,2022…The sales man **** *******, told me I had the life of the loan to schedule touch up paint… I tried to leave the vehicle in the lot for them to fix it for me he said,” No, we would like to get you in this vehicle today”…I tried to get the address of the auto body shop and drop it off the same day I picked it up, he said, “No you need to make an appointment.” Then when I try to make an appointment he says, “Let me get with my shop first thing in the morning.” and I never hear from him again…October 27th was the last day I had off work and had a ride and within the 30 day timeframe that they failed to mention I legally had to schedule the touch up paint according to my loan…

  

  Business response

  09/08/2023

  My name is ***** and I am the sales manager here at Travers Wentzville. I have spoken with Ms. ****** multiple times and we gave her options to get her vehicle fixed even though it is not our policy. Ms. ****** has made multiple appointments to get her vehicle fixed she just needs to show up to her appointments. If you have any questions, please feel free to reach out. 

• Initial Complaint

  01/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my vehicle from travers in Feb 2020. I purchased gap coverage thru Travers as well. I recently refinanced my vehicle and purchase gap coverage thru my new auto loan company. I called Travers to cancel my gap policy. They advised I should come in to request a cancellation. I completed the cancellation on or about November 8, 2022 at the O’Fallon office location. They told me to expect to receive a refund within 6 weeks. I allowed 6 weeks to pass. I have called Travers in O’Fallon, MO for 2 weeks straight and spoke to several individuals last person was Johnny who promises to call me back and to date no one has called me back about my refund for the cancellation of my gap coverage. They always say the ladies in the back office are backed up and we will call you back and no one ever does. I have been patient but now I feel I am being blown off. They call you a million times trying to sell you a car but now I can’t get a call back for a refund of my gap insurance cancellation. I just want a refund on my gap policy cancellation or at very least a call back so I know what is going on. They are extremely unprofessional and inconsiderate.

  

  Business response

  01/13/2023

  My name is *** *** and I am the Sales Manager at *** **** ***** ***** I'm sorry but I have looked through our records and I do not your cancellation, If you send me your odometer statement and your buyers order I can get it processed immediately. If you have any questions, please call me at *************

  Customer response

  01/13/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  The number you provided is not a working number.  Just another indication of your unprofessionalism.  Since you lost my information, why do I still need to call you.  I’ve called for 2 weeks with no response and now you provide an incorrect number to call you.  You should be able to pull my information and do the cancellation yourself.  Why are you making me jump through another hoop when you all lost my paperwork.  You did not provide any information on where I can send this information to.  This is not acceptable at all!!!!  You need to pull my information and handle the cancellation immediately!!!

  
  
  Sincerely,
  
  ****** **** ************ ***********************

  

  Business response

  01/17/2023

  We have to follow procedures for cancellations. I’m sorry you feel like we’re making you jump through hoops. We need paperwork signed for the cancellation. We need proof of the odometer and proof that it was paid off (buyers order)otherwise the money goes to your financial institution. If you can email them to me I can get this going for you. **************************

  Customer response

  01/18/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  As I explained before the car is not paid off.  I refinanced the car.  My new finance company advised that I should be able to get my money back from the gap cancellation.  I am still at a loss of what should be submitted and why wasn’t this asked for when I came to your office the first time.
  
  Sincerely,
  
  ****** ****

  Customer response

  01/20/2023

  The car was refinanced not paid off so there will be no buyers order.  What else do I need?

  

  Business response

  02/02/2023

  My name is *** and I spoke with Ms. **** on January 24, 2023. I requested the Lien Release from *********, otherwise the refund will go back to *********, and she will have to wait to receive the funds from them. I'm trying to help her get the funds the fastest way possible but there are procedures we have to follow. If you have any questions, please call me at ************ or email me at ************************** *

• Initial Complaint

  01/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I bought an ** from Travers *********** group on 12/12/2022. I made a $10000.00 down payment and financed $12030.00. As of today, 1/11/2023 I have not received a title for this **. According to Section *******, RSMo, I am entitled to void this sale and receive a full refund of all expenses if the title is not received within 30 days. I have a signed Mo Dep of Revenue form **** that clearly states this. I spoke with *********************** (sales / financing manager) at Travers today and requested to void this transaction as stipulated. ***** expressly refused and offered to get a duplicate title which will take another 2 weeks. He stated the title was mailed by certified mail 12/21/2022 and that it was lost in the ******** distribution center. I explained to ***** that the ** is too big for my truck and again requested to void this sale as stipulated by law. ***** again refused. He offered to trade the ** for a smaller, lighter model but I feel this option would eliminate any bargaining power I may have to negotiate a lower price than the ***** I stated I would be glad to shop for a smaller model after the current contract was voided but ***** again refused this option. By refusing to void this transaction and stating the ** title must have been "lost in the mail", *********************** and Travers Automotive and ** Group is violating ******** law. Please advise me of any recourse I may have. Thank you. ********************* The above narrative was provided to the Mo ************************** Legal advice I received said to report the issue to the *** the **** of **** and you.

  

  Business response

  01/13/2023

  My name is *************************** and I am the General Manager of the Travers Automotive & RV Group. I have spoken with ************** on this matter and we have resolved his concerns. If there are any further questions, I can be contacted at ************. 

  Customer response

  01/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ******************* was very polite and professional and I appreciate his quick response and resolution.  I would definitely return to this business when in the market again for an RV.  Thank you all for your help.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2012 GMC Sierra to Travers Automotive in Wentzville, MO. I was considering trading in my vehicle but the check engine light was on so they wanted to take a look at it. After they looked at it they forgot to hook up my injector harness to the computer and I had gas coming out of my exhaust and smoke coming out of my hood. The salesman was with me and we only made it a mile down the road when it blew up and he kept apologizing to me. I had to have it towed home and when I got home I see all the wires were disconnected. The tow truck driver of Budget Towing, witnessed that the wires were not hooked up properly and said he would testify to that, ************. I called Travers back and they stated that they forgot to connect the wires but that they were not going to cover the cost of the damage. It will not start and cannot be driven. When I had the car there it only needed a very minor repair and now it won't even start due to their negligence. I don't understand, they admitted they made a mistake, apologized for it but won't take full financial responsibility claiming that my motor was already bad but that is simply not true. I drove the car to their dealership from my home 45 minutest away without any issue. There is nothing wrong with the motor. They said they would pay for the tow and that they would work something out but they have not specified what that is.

  

  Business response

  04/07/2022

  My name is ***** and I am the Sales Manager here at Travers Automotive & RV. Mr. ******* came in trying to trade in his truck and we noticed there was a check engine light on. Before we could give Mr. ******* a number on his trade we needed to figure out what was wrong with it. We drove with Mr. ******* up to our trusted service shop to see what the code was on the check engine light. **** the manager at ******* **** ******* plugged in Mr. *******'s truck and noticed there was a cylinder misfire. Mr. ******* proceeded to tell us he has been driving his truck like this for months and that nothing is wrong. Mr. ******* had lied and said he replaced a spark plug and thought it had a coil issue. **** proceeded to pop the hood and noticed a new coil and spark plug had been replaced and asked Mr. ******* if we could run a compression test. With Mr. *******'s consent we ran a compression test and noticed cylinder one had 5psi compression and the adjacent cylinder had 155psi compression. We informed the customer that there was internal engine failure and it would need a new motor. Mr. ******* proceeded to leave with his salesmen. The technician forgot to plug back in the coils and the customer ended up having to take it to another shop to plug it back in. The engine was already bad and we offered to pay for the tow for Mr. ******* and he refused. He wanted us to pay for a new engine which was already bad. We believe Mr. ******* was trying to pull a fast one on us because he knew his engine was bad. If you have any questions, please feel free to call me at ************. 

  Customer response

  04/10/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I never Decline any money for the tow service I am a single father not a scammer you guys didn’t plug in my injector harness which goes to half of my motor you guys should be ashamed of yourself. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  10/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Walked out with a truck Monday evening the 4th, got some devastating personal news Tuesday the 5th morning. Went back to dealership and spoke to Manager about my situation and if there is any thing at all they could do to help me out. The manager said he would call me back later that night or Wednesday the 6th morning. NO call back at all. I called for the manager 2 times on Wednesday at 12:30pm and again at 3:45pm and left messages. Still no phone call back at all. I went to the dealership again on Thursday and was told he was off and will be back Friday morning. I come back today and he wouldn't even speak to me. He sent another manager out to tell me that there is nothing they can do to help me whatsoever. Absolutely nothing, no options, no lets see if we can get you in to another cheaper vehicle NOTHING. The female finance manager I spoke to today basically agreed with me that they took my money and my trade and is telling me to F off.... She said "Yes, in not so many words that

  

  Business response

  10/15/2021

  My name is *** and I am the Sales Manager here at GMT Auto Sales West. Mr. ********** purchased 2013 Ford F150 from us on October 4, 2021. On October 5th, 2021 Mr. ********** had come up to the dealership begging that we take the truck back. We had already paid off his trade and he had signed legal binding documents that clearly state there is NO COOLING OFF PERIOD. We believe Mr. ********** had buyers remorse. If you have any questions, please call me at 636-542-6400. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩