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ComplaintsforHB Boot Corral
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a purse for $97.56. I brought it back in with the receipt, in February because the purse broke. They told me to super glue it! It was a s**** The receipt states that if your purchase has issues, it can be returned for inspection, they will try to fix it or they will replace it. they were supposed to return it to the manufacturer. they said they would call the police on me twice.Business response
03/08/2024
********************* did purchase a purse from us. That is the ONLY factual part of this complaint. ********************* damaged the purse. It WAS NOT a manufacturer defect. When ********************* brought the damaged purse in to attempt to return it she slammed it on the counter and immediately started cursing and attempted to bully staff into taking it back. ********************* has purchased clothing from us in the past and worn it to the bar and returned it the next day reeking of cigarette smoke. We have taken these garments back and cleaned them to attempt to satisfy her. After the behavior she displayed while attempting to force us to take back this purse, ( yelling, cursing, throwing things) we asked he rto leave and not return. After more yelling and cursing we told her that if she didn't leave we would call law enforcement and have her trespassed. We have video of everything that i have outlined in this response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.