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Find a Location

Ozarks Healthcare has 1 locations, listed below.

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    Business ProfileforOzarks Healthcare

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 N Kentucky Ave, West Plains, MO 65775-2029
    BBB File Opened:
    4/24/2024
    Years in Business:
    3
    Business Started:
    10/26/2020
    Business Started Locally:
    10/26/2020
    Type of Entity:
    Sole Proprietorship

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/25/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    To whom it may concern,On 02/06/2023 and 02/17/2023 I visited a physician at Ozarks *********** ******************************************* -for less than 20 minutes each visit. The day of my third scheduled visit, I received the bills for the first two visits. totaling almost ******* dollars. I disputed the charges, canceled my third visit (even though my issue was still of great concern), and asked for a detailed copy of my charges. I was being charge as a new patient, visiting a new facility and then there were multiple repeated charges. I continued to stay in contact with billing, press for answers, and pursue a just and fair bill for services rendered. I explained that a reasonable bill for the visit could not by anyone's estimation be near one thousand dollars on each occasion and that they should provide me with the reason the bills had repeated codes/charges.The billing account numbers for these two visits were as ******************** and ************ On July 18th, 2023, I settled both of these bills in full for ****** as agreed upon and received confirmation in writing that this amount paid both bills in full.I have the CC receipt and the printed receipt of payment. In DECEMBER of 2023, I begin to receive NEW bills for these two visits. The new bill has a (NEW) billing account number of ************. I had NEVER received a bill with that account number PRIOR to December of ********* have turned this new bill over to collection, even though I have proof I have paid any debt owed to Ozark Healthcare. I believe I have paid my debt for services rendered, and they are practicing deceitful billing practices. I believe what they are attempting to do equates to a form of health-care fraud and at the very least is excessive and dishonest billing practices, and fraudulent/inadequate record keeping. Thank you for looking into this matter,******************************
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jessica C

    1 star

    06/25/2024

    My son was seen by a physician with Ozarks Healthcare in December of 2023. After our insurance was billed, there was a balance of approximately $80. We did not receive any bills from Ozarks Healthcare nor any phone calls, letting us know there was a balance on the account. Today, my son received a phone call from a collection agency, letting him know his account had been turned over to collections. When I called and spoke with the Supervisor over their patient billing department, to let her know we had not received any bills or phone calls, she would only tell me that they would contact the company that sends out statements. When I asked her if any phone calls had been made to notify us of a balance on the bill, she again told me she would have to contact the company. This is not the first time Ozarks Healthcare has turned us over to collections, without us even having knowledge of there being a balance on our account.

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