ComplaintsforOzarks Healthcare
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom it may concern,On 02/06/2023 and 02/17/2023 I visited a physician at Ozarks *********** ******************************************* -for less than 20 minutes each visit. The day of my third scheduled visit, I received the bills for the first two visits. totaling almost ******* dollars. I disputed the charges, canceled my third visit (even though my issue was still of great concern), and asked for a detailed copy of my charges. I was being charge as a new patient, visiting a new facility and then there were multiple repeated charges. I continued to stay in contact with billing, press for answers, and pursue a just and fair bill for services rendered. I explained that a reasonable bill for the visit could not by anyone's estimation be near one thousand dollars on each occasion and that they should provide me with the reason the bills had repeated codes/charges.The billing account numbers for these two visits were as ******************** and ************ On July 18th, 2023, I settled both of these bills in full for ****** as agreed upon and received confirmation in writing that this amount paid both bills in full.I have the CC receipt and the printed receipt of payment. In DECEMBER of 2023, I begin to receive NEW bills for these two visits. The new bill has a (NEW) billing account number of ************. I had NEVER received a bill with that account number PRIOR to December of ********* have turned this new bill over to collection, even though I have proof I have paid any debt owed to Ozark Healthcare. I believe I have paid my debt for services rendered, and they are practicing deceitful billing practices. I believe what they are attempting to do equates to a form of health-care fraud and at the very least is excessive and dishonest billing practices, and fraudulent/inadequate record keeping. Thank you for looking into this matter,******************************Business response
07/29/2024
***************** RN BSN ACM CHC
Compliance Officer
Ozarks Health Care
************
***********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.