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ComplaintsforDon Kenslow Auto Service
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Complaint Details
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Initial Complaint
06/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my truck in on April 12, 2022 for work which after the diagnostic showed to be valve job. They quoted a price, $4,000 - $5,000. They have kept since then and done additional work on it that was not authorized by me. They asked me to come pick it up and said there was additional work done and it was going to cost $9500 and I was NEVER contacted. They changed the radiator and I don**;t know what all else because I haven**;t picked up the truck yet. I farm for a living and this is my truck that I use for daily living. I have had to borrow my son**;s truck to do my work.Customer response
06/17/2022
The company has reached out to me and the issues have been resolved to my satisfaction.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.