Business ProfileforJayse Stack-Flooring

Bought a house and started renovations. Went to a specific place to get the flooring that they asked for. They installed the flooring incorrectly, and worked on it from 3/13/24-3/21/2024. Because of this, they voided the warranty. They were supposed to leave a little space to expand and contract all through out the house (and a different width in the bathroom). The flooring was left in the garage for a time and thus didn&#**;t acclimate correctly. Some of the flooring was broken and one was tipped upward against the wall being pressed up. Some of the floor is cracking and buckling. When reaching out, I told them we were having some trouble with our flooring and they basically brushed me off saying he was really busy and "Not sure if my schedule will allow for it" on 4/15/24. I asked him if he could come in the next two weeks and he said he&#**;d get back to me. On the 20th of April I sent him a video showing the situation as it is and demonstrating how it buckles. He told me that things need to be on the floor so it doesn&#**;t buckle (like furniture) and to push the trim down. According to other professionals in flooring, that is not correct at all.There was no physical contract of any kind in this whole situation. Instead it was a ****** doc only he could edit, but never set it on what we decided on doing and has never been updated (aside from notating what was paid). Initial payment was $2,000 and the remainder $4,108 (and tipped them both 300 dollars each)