Business ProfileforDorel Home Furnishing

Im not sure where to start because of my frustration and is it even worth my time writing a review for a worthless customer service department. I called first three times the first two times the person hung up on me and I finally got some ***** person. She started out acting like she wanted to help and I provided all the information at the start to charge for shipping address, phone number, my name, etc.. I even told her what happened with our bed frame during the move, and I just wanted to buy some replacement parts. At that point is where the email tagging game started. I advise what I wanted then she made through two emails send photos of the bed, then another email she wanted a copy of the manual to put the bed together. Then she threw another email and wanted my shipping address, etc. Then she wanted to know who bought the bed where it was delivered and I didnt think that was relevant at all because again I told her in three other emails that I was going to pay for the parts and I even said Id pay up to $500 including shipping. The issue was my mother bought it and gave it to my wife and I as a wedding gift. I dont know where she had it shipped and she was living in a nursing home. Secondly, to me that had no relevance as I was paying for it as mentioned above, and then she did more email tag games. I finally gave up on her worthless work ethic and not providing customer service, and I told her I was done with a Ameriwood and I was gonna leave the poor feedback if she didnt even respond with lets fix this. I dont know who you have working for you, but this ***** was useless.

The consumer's item is backed by a 1 year warranty that covers manufacturer's defects. Consumer stated that some pieces were damaged by their movers who dropped and broke the bed. This is not covered under the warranty, but we were willing to offer parts for a charge provided we could ascertain which parts are needed. In order to research and determine the best resolution for the consumer, we ask for specific details to assist, including proof of purchase and photos of the issue for evaluation. To date, the consumer has not been able to provide proof of purchase, or the address it would have been shipped to so we could research the purchase on our end. The consumer has also not provided any photos showing any damage or defect, nor have they produced any information from the instruction manual to guide us in assisting them properly. Because we have made some changes to this item since it's inception, without some form of detail from the instruction manual, we are unable to sell the requested parts because we have no way of knowing if the parts will be compatible. We would suggest the consumer take the issue up with their movers to seek compensation to replace their bed in it's entirety.