ComplaintsforTool Time Remodeling
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Complaint Details
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Initial Complaint
12/12/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I entered into an agreement with this business to remodel a bathroom on 08/15/2020. The agreement stated the project would be complete no later than March, 2021. Total fixed price (labor and materials) was $42,600 with 50% deposit required. On 9/24/21 I paid the deposit by check for $21,300. I was told for months that the project would start once all materials ordered arrived at the contractors facilities and, due to Covid, many orders had elongated delivery windows. On 6/21/21, thru investigation, it was discovered that this business, although indicating they had, actually hadn't purchased/ordered *any* materials. Since past the contractual completion date and the fact that nothing had been ordered, I requested a full refund of my deposit which the business agreed to provide. With constant outreach over the last 5 months, I have received $18,500, with $2,800 outstanding. Despite repeated attempts, I have been unsuccessful in getting the remaining balance returned.Business response
01/21/2022
This complaint has been resolved with the customer.Customer response
01/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.