Business ProfileforSun Herald

The Sun Herald Newspaper made the change to making the paper delivery by the US *************** October 16, 2023. As soon as they sent out the noticed of this change, I contacted them and filed a complaint because I knew it would cause problems for myself and many other subscribers, especially the elderly. Since that change I have had issues with either not receiving the paper or receiving it 1 or 2 days late, (it is no longer a newspaper it is a "history paper") Since the change I have had to call them about missing newspapers on numerous occasions and each time the first thing they say is that the **edition is available. I have tried to explain to them that they were trying to make the change to the **edition to soon because there are many people that are not tech savvy and do not want to or do not have the equipment to read it. The next big problem with the change is that the newspaper was a morning edition and now it is left up to "when" you get your mail delivery, which could be late in the day. When I have had a problem with getting the paper, I call the *********** they blame the Sun Herald and when I call the Sun Herald, they blame the post office. I have called the Sun Herald more than 6 times about missing papers and was told that They would credit my account. But apparently, they did not because I received an email today saying my subscription was about to lapse. I have paid the billed amount every month so I should have credits for papers still remaining. I called them after I got the email and request a complete audit of my account. I was given the running around in broken English and nothing was resolved. Since this change there are people like my 93-year-old mother and myself that are getting ripped off by getting old news or no news at all, but still being charged for a product not received. From 1 October 2023- 1 February **** I have paid them $543.84. I wish I had kept a better record of which papers I did not get (about 6) or were late (about 12).