Customer ReviewsforMavis Tire and Brake

Manager **** allowed her boyfriend who is not employed with Mavis to work on my AC on Mavis property after hours. The Brandon location messed up my battery, did not replace correct tire, and broke my oil dip stick, also knocked out my AC in the process of changing my water pump, thermostat, and radiator. They replaced my water pump which is beside my AC cords which broke on their watch according to ****. My AC was working properly until I allowed Mavis to replace certain parts. That’s when **** and ** made it known to me they had no one on staff who could do a Evac and recharge so that’s when **** boyfriend came to Mavis to do it for them. The regional manager ***** is giving me the run around and being extremely hard headed and I couldn’t express my concerns. He was trying to handle me and the situation. An example of this would be when he was supposed to come looks at my tires. I was then asking for full refund all around. He then stated if he could put my old parts back in my car and give me my money back he would. He then laughed which I found to be very disrespectful and unprofessional from a district manager. I asked for a brand new part he then proceeded to use a rebuild compressor on my car instead. And when that didn’t work he then had a new one put on and that still did not work. ***** then stated it’s an electrical issue knowing **** and ** just told me it was an Compressor issue and that they broke a part on their watch. The Evac and Recharge was originally done by someone unemployed on Mavis property.Also, why are you allowing someone who isn’t employed with your shop to fix on my car? He is now telling me to take it to Nissan with I just paid 2k to get a new water pump, radiator, etc. Mavis is held accountable this is unprofessional and unacceptable. How am I expected to fix something that was broke by someone who isn’t even employed with Mavis. I no longer want to speak with ***** or **** because if he is allowing an UNEMPLOYED man to work on my car.

Do not take your car here!!! I came in with a bad sound on the front left side of my car. I left the car with them and received a call about two bad tires and worn shocks on the back of the car. The car never bounced nor shaked when driving it before taking it there. They quoted me a price of $1271 to fix the problem. I was told that the sound was traveling from the back to the front. They were so sure that was the problem and this would fix it. Long story short it didn't fix the problem. The manger told me that the sound was gone when paying for it. I was told that the mechanic test drove it. Driving it off the premises at 20 mph the sound is still as loud as before. If you don't want to waste your money avoid this place. The manager was really arrogant and didn't see any wrong and wouldn't refund me for the unwarranted misdiagnosed service.

Paid for oil change, drove 30 minutes and low fuel warning light came on. Had the oil checked, no leaks and NO OIL!!!! It was drained, they stripped the plug and replaced the plug but never added to oil!!! I called and they told me to come back! No way was I driving back with no oil and I definitely don’t want them working in my car. They even asked me to complete the survey before they brought my car around. If I had known what was about to happen, I would’ve never provided good ratings.

Problem resolved with region Manager, to my satisfaction through their customer service. Thanks