ComplaintsforWomack's Auto Sales
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
purchase a 2007 infinity G35 from womacks auto on 03/02 /2021 3 months into the purchase the car was temperature was starting to heat up i immediately pulled over contacted the dealership (******) suggested bringing the car in i asked for them to tow it and no avail i had to pay out of pocket tow now here it is few months later 01/12/2022 same issue out of pocket tow, and it hasn’t been a year this car is a lemon after being referred to as infinity folks by the owner (*****)i feel like a bother instead of a valued customer. This is a safety concern , having to pull over on the side of the street . at any given moment .. i work too hard to pay for a patch job every few months ..Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Traded my toyota in for another vehicle. Had it 35 days drove it 2500 miles. The motor blew. They told me they will not fix it. They won't give my other vehicle back. It is odd that the motor blew on a car that was suppose to be sound and working in such a short period of time. I am now a single mom of 4 without a car.Business response
10/28/2022
We have resolved the issue with the customer. She did run the vehicle very hot and blew the head gaskets. Even though she was out of your warranty which is 30 days or 1000 miles. We still told customer that we would help and honor the 50/50 warranty. We did the work on the vehicle and customer have picked the vehicle up.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.