Business ProfileforSonya Bee's Boutique

I ordered a hat from this merchant on September 19, 2023. The invoice I was sent said to expect my product in 3 to 6 business days. I reached out to the merchant for tracking information because as the invoice I received said I would receive tracking information in two days and I did not. I reached out via Instagram on both her business page and personal page I DM to her and I said to email to the email given on her webpage. She refused to respond to my request to update my information as far as tracking information or my order status yet she was responding to all her friends on her page. As I begin to see, this was an ongoing issue for her because there were several customers asking the same question as far as where their order was. She is very unprofessional and unconcerned and inconsiderate when it comes to her customers. I still have yet to receive any response from her regarding my order status. Yet she continuously posts on Instagram daily. She is a scammer at best and has since taking the item I ordered off of her website and began to block comments on pictures.