ComplaintsforCar-Mart of Corinth
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Complaint Details
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Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car 3/15/2024 from Cart Mart in Corinth Ms. *** one after driving off lot, head light went out, car started jerking. Cart Mart gave me a run around and told me to find a mechanic near me. I took it to *********** Repair in March and was informed that the spark plugs and wires were wet where they initially cleaned the motor. Cart Mart paid **** center repair to replace spark plugs and wires. A few days later at a traffic light the car started jerking and cutting off again and the engine light popped on and off continuously. Still in the month on March I took it back to *********** Repair and was told that I need a motor. I called ***** At Cart Mart where I bought the car and told him I needed a motor. ***** spoke with *********** Repair's owner (*****) and gave *********** Repair to authorization to replace the motor. Cart Mart shipped the motor to *********** Repair. *********** Repair put in the motor that was shipped to them. All of this still March 2024. I drove the car about 2 months and it started ticking , the oil light came on and the car quit . I had to have to towed back to **** center repair May 14th, 2024. The motor had gone out again. The owner of *********** Repair called Car Mart and spoke with ***** again and he told them the car appears to be a lemon. As of today the care is still at *********** Repair. Car Mart is saying they are trying "find a motor" instead of ordering me a new motor. I need to get to work and I am struggling to find transportation. They will not give me a loaner car. Please help me!!. I need to get to work and they are not doing enough to resolve this issue. The nice owner, ***** of *********** repair in ****************** MS still has my car and is waiting on Car Mart. Cart Mart in Corinth MS ************* Thank you. ************************* ************Business response
05/28/2024
Dear *** or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.