ComplaintsforTaylor's Automotive
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Massive fraud. A) Charged me and my warranty company (GWC) for work that simply was not done. The Lexus dealer in mobile says the motor is still pouring out oil even though they told me it was totally fixed by them and I even had it looked at a SECOND time by Taylor's automotive to make sure it wasn't leaking and Taylor's said that it was not. Also the Lexus dealer has shown me photos where control arms & bushing they said they replaced were not. B) Told me my battery was the original battery from 2008 on my Lexus... yet the battery was replaced at ******** ***** Lexus roughly 6 months prior to. Was difficult to get the battery back and I only got it back by going to the shop in person (it was supposed to be in the trunk when I got the vehicle), and I found on the battery is says VERY CLEARLY 01/22 so it was a bald faced lie that it was the original battery in the car. It probably can be charged and is fine: perhaps I'll update later. I was told it was the original battery by my so called "friend" from HS that works there: ****** *****. Also another employee at Taylor's Automotive told me it appeared to be the original battery. C) Also the battery was supposed to have this nice warranty that will pay for your car to be towed if it dies & etc.. well about that; this shop isn't even in network with the warranty company that they "sell". So the batteries warranty company declined my claims D) One of the components that went bad was super glued in by Taylor's Automotive so the warranty company will not cover it because of that. E) The list goes on a bit from here so I've requested the Lexus dealer so send me an email of what should of been done and wasn't and what all was done improperly. I will try and update it here once that happens
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.