ComplaintsforMercedes Benz of South Mississippi

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle is under warranty, I have a 2019 Mercedes Benz CLA250 4MATIC. I’m having problems with the Temperature gauge, Gas gauge, Eco mode, Paint default, and Trunk default. I’ve contacted Mercedes BENZ customer service on several different occasions and they said “someone will reach out to me” it’s been 5 months and no one has reached out to me, I have 3 different case numbers. The dealership told me they would only fix the problem if they see it, they told me to bring it to them when it’s acting up. The dealership also told me they were not going to fix my car because I had an attitude which I have that on video. This has been very stressful and mentally draining. I have attached photos of the trunk default aswell as the paint default, I have videos of the temp gauge sky rising aswell as the car jerking back and fourth on eco mode and the gas gauge completely turning off.

  Business response

  11/28/2022

  *****,

   

  Attached is the invoice from October 22nd, 2022 in which our dealership replaced the thermostat on Ms. ****** 2019 Mercedes-Benz CLA250. The invoice notes that due to Ms. ****** time constraints the customer would reschedule to have gas gauge and eco mode checked out. Currently this reschedule have not occurred, in which we are waiting for Ms. ****** to reschedule. The other two items, paint default and the trunk default have booth been addressed with MBUSA corp. in which they rejected any assistance for Ms. ******. Please have Ms. ****** schedule appointment what works for her to get both gas gauge and eco mode checked out.

  Thanks, *********** ******

  Customer response

  11/28/2022

  
  

   Complaint: ********

  I am rejecting this response because: the service advisor told me they could only fix the issue w/ the Gas gauge, Eco mode, paint default, trunk default, and temperature gauge is if it’s only happening when I bring the car to them. When my car was overheating I brought the car in, the had my car for 2 days, the car was fine after a day that night the car started overheating again, I contacted Mercedes, the service advisor told me to bring the car back in, they had my car for an hour then they want to say it was normal… if it was normal why would y’all have my car for 2 days? Next. I called today and spoke w/ ***** the service manager and he informed me that Mercedes denied the the warranty for the trunk default and paint default but then I spoke w/ ***** months ago it was just the paint default… interesting. I asked ***** if he could provide anything with Mercedes saying they were denying the warranty because I still have an open case w/ Mercedes customer care, he informed me that they told him via phone, which is a tail, I was their in his office when he submitted the claim to Mercedes, he sent it via email, I asked him did he have a written email of them denying the claim he said no it was via phone. I had an appointment to take my car to *** ******, *** ****** which owns Mercedes told me he was denying the warranty because I have an attitude that was his exact words which I have on video!!! I took my car to another body shop to get a second opinion the owner told me the trunk could be adjusted and it was just a default in the paint which happens to white cars. ***** the service advisor for Mercedes also told me I was the 3rd owner of this car that’s why Mercedes denied the warranty, I am not the 3rd owner I am the 2nd, I purchased this car at 20k miles. This is absolutely ridiculous! 

  Regards,

  ******* ******

• Initial Complaint

  11/12/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Letter fromMercedes Benz Financial reads: When you signed your installment contract to purchase the vehicle a premium for Credit Life,Accident and Health or Guaranteed AutomobileProtection (GAP)Insurance or GAP waiver was included. Since the contract was paid before the maturity date you may be entitled to a payment refund equal to the unearned premium for the Credit Life Accident and Health or GAP insurance as applicable. By copy of this letter we here by notify the selling dealership that the account has been prepaid and seek a refund from the insurer or administrator that provided coverage. The insurer is required by law to refund or credit the appropriate unearned premium or GAP Waiver charge to you as of the payoff date I have tried since August to contact the dealerships financial dept and customer service and my phone calls have had no response.

  Business response

  11/17/2021

  *****,

  I will be researching Mrs. *******'s complaint with our finance department tomorrow. If there are any refunds due we will process and Mrs. ******* will receive any refund. She may have to sign cancellation forms in order to process refunds. I will email you tomorrow upon my research. Thank you for your assistance!

  ***** ******

   

  Customer response

  11/21/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *******

   

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