Business ProfileforTameron KIA

In May 2023, we bought a Kia Carnival SX Prestige in North Carolina, noticing defects during the drive back home including noticeable cracks and fuzziness on the passenger seat leather. Eager for a resolution, we approached Tameron Kia in October 2023 with this issue alongside concerns about protruding dash foam and a misaligned door panel. Service advisor *** ****** at Tameron Kia acknowledged the dash and panel issues but summarily dismissed the seat's condition as wear and tear, frequently interrupting our explanations—a behavior that my wife also found frustrating in her dealings with him. Despite ***’s lack of technical justification, he directed us to corporate Kia, which then clarified that warranty decisions are made at the dealership level by a non-customer facing manager, contradicting ***’s advice and indicating a potential misdirection. January 2024 revealed further problems, notably significant water in the rear bumper lights. *** initially dismissed this as condensation, contrary to my technical knowledge as a former master technician that identified it as a seal failure. It was only through persistence that *** agreed to order replacement parts. The February 2024 service, intended to fix the water ingress, resulted in new issues: a misaligned rear bumper, scratches, adhesive residue, a misaligned left taillight, and gaps in the rear hatch's weather stripping—clear indicators of negligent service work. The irony of possibly being told that bringing the car back to rectify these service-induced issues falls under 'normal wear and tear' is not lost on me. Given this series of events—characterized by misinformation, dismissive behavior, and inadequate servicing—I strongly advise against servicing vehicles at Tameron Kia. Their actions not only reflect poorly on their commitment to customer service but have also significantly tarnished my perception of the Kia brand. 10y/100k? What a joke. They can't even stand behind their product.