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            Business ProfileQuality Engineering & Construction

            Generators

            Current Alerts For This Business

            Pattern of Complaint:

            According to information in BBB files, this company has a pattern of complaint alleging customer service issues, delivery issues, and refund issues.  Specifically, complaints allege consumers purchased Generac Generator. Complaints indicate once the product is ordered and the company took payment, items are delayed or never received. 

            Complaints further allege when consumers attempt to contact the business by phone to determine the status of their order, they are unable to speak with a Mr. Michael Muhammad; that they keep getting the runaround. Consumers report when messages are left, the business fails to return the call. Other complaints indicate email messages sent to the business seeking information on delivery status were also ignored. 

            Consumers requested refunds for the product that was never delivered; however, the company failed to honor those requests as well. 

            On May 14, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint. 

            BBB will update this aspect of the Business Profile once additional information becomes available.

            Contact Information

            Fayette, MS 39069-4008

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            Email this Business
            (855) 876-9370

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            Fayette, MS 39069-4008
            Email this Business
            BBB File Opened:
            3/8/2023
            Business Management
            • Mr. Michael Muhammad, Owner
            Contact Information

            Principal

            • Mr. Michael Muhammad, Owner

            Customer Contact

            • Mr. Michael Muhammad, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 08/14/23, the ************* M. B. Church, located at ******************************* issued a $10,984.95 to Quality Engineering Construction *** of *******, MS for a purchase and installation of a Generac generator. The check cleared our bank account on 08/15/23. After I continued to get the run around about the delivery and installation date, I sent them a Notice of Cancellation on 10/24/23, and requested a refund of our money. To date, we have not received our money.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Willie M

            12/27/2023

            I paid QEC in full for a 22kv Generac generator on 7/31/23. They came out immediately and installed the plumbing and electrical. I called, left messages but no return calls to see when they were going to complete the job. When I finally got in touch with them, they gave me some completion dates but that never happened. The last completion day given was Friday 12/22/23. The excuses for not delivering is too numerous to mention. Five months and I haven’t received a generator yet. I should have done more research on them prior to purchasing. If the service before installation is this bad, I’ll have to be prepared for after the sale. Bottom line I’d love to have my money back.

            Local BBB

            BBB Serving Mississippi

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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